I cannot get into my account anymore ! I get a message to create an account. I'm not...

GetHuman-mzaeska's Recover Disabled Account issue with Facebook from November 2019

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Before contacting them, items GetHuman-mzaeska may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-mzaeska's own words
I cannot get into my account anymore ! I get a message to create an account. I'm not a very savvy tech user, so I don't know how to restore it. Everything seems to be lost.*I did get a new telephone last week - did that make a difference? My original account was started with my old e-mail address *****@***.com - I have a different address now *****@***.com.*Please restore my old account - I had over *** people following me and I don't want to start over*Maija Sprogis Zaeska dob May **, ****.

GetHuman-mzaeska did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-mzaeska
Nov 27th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 227280 others
0 customers following this

Timeline

GetHuman-mzaeska started working on this issue
Nov 27th, 2019 7:29am

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