Facebook Customer Service Issues

Archive 1031

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1031. It includes a selection of 20 issue(s) reported November 26, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I created a new Facebook account because my phone reset itself, and I couldn't access my old account. I can still see my old profile on a friend's page, but when I try to log in with the old password, it doesn't work. I want to access my old account over the new one as I have all my friends there, some of whom have too many friends to add me on the new account. How can I regain access to my old account, which is linked to a different email than the one I am using for this query? Thank you for your help. - Fawn D.
Reported by GetHuman-fldac on الثلاثاء ٢٦ نوفمبر ٢٠١٩ ١٥:١٤
I purchased a business called The Printing Zone four months ago. My personal Facebook account is Graham Light. I intended to create a business account, but a linked account was made instead. The existing The Printing Zone account is from [redacted], and I posted about the previous owner's poor service, followed by an apology. I am unable to contact the prior owner. This occurred in July and August of [redacted]. My requests are: 1. Close the inactive The Printing Zone account to prevent confusion for clients. 2. Aid in setting up a new Facebook account for The Printing Zone. 3. Transfer all photos, reviews, and groups to the new account. I appreciate your urgent attention to this matter. Thank you.
Reported by GetHuman3996383 on الثلاثاء ٢٦ نوفمبر ٢٠١٩ ١٦:١٤
I am currently experiencing difficulty posting in the Facebook groups I manage due to what seems like posting limitations to prevent spam. This is causing delays for members waiting on graphics I have created for them. Additionally, I am frequently flagged for tagging too quickly, preventing me from efficiently running the groups and causing members to miss deadlines for important projects like holiday videos. I have reported these issues with evidence to Facebook, but the problem persists. If Facebook continues to restrict my ability to manage my groups effectively, I may no longer find the platform useful. I urge Facebook to reconsider and provide group administrators with solutions to work within these restrictions.
Reported by GetHuman-skboggs on الثلاثاء ٢٦ نوفمبر ٢٠١٩ ١٦:١٦
My account was compromised yesterday, and I've been struggling to regain access to it. The hacker changed both the phone number and email associated with it. My original email is [redacted], but I managed to add another one, [redacted] After a long wait, a recovery code was finally sent to me today. I was extremely distressed as there are irreplaceable family photos on there. To my shock, the breach occurred when I was misled by an individual posing as a job recruiter who gained access to sensitive details. Thankfully, I was able to recover my Instagram and Twitter accounts, with the hacker eventually sending me a new password via Hangouts under the alias Mr FedEx, now removed from the platform. There was no legitimate job offer, leading me to abruptly leave, causing their dissatisfaction due to my refusal to comply with their illicit requests. However, I have tragically lost recent images of my terminally ill father. I have been attempting every possible method to reclaim my account, even submitting a photo of my driver's license. Despite my efforts, Facebook eventually restricted my access after numerous failed recovery attempts. Distraught, I fear I may not regain control of my account. My children and I heavily rely on Facebook Messenger for daily communication and photo sharing, especially with my father's grave condition where informing most of the family is solely through Messenger. I am desperate to reconnect with them and implore for immediate assistance via call or email to expedite the recovery process. Thank you for your attention to my distressing situation, as I anxiously await the chance to secure my account once more.
Reported by GetHuman3998701 on الثلاثاء ٢٦ نوفمبر ٢٠١٩ ١٨:٥٧
Last year in August, my phone was stolen, so I got a new one. Recently, I was contacted on Facebook Messenger by someone using the name Grace Phiri. This person shared private photos of me in a bra and underwear from my old phone and threatened to post them online unless I sent more. When I refused, they promptly locked me out of my account by changing the login details. I can't recover it because the verification code is now sent to their phone. They are now interacting with my friends through my account, still asking for explicit photos. I'm worried about losing my account and my personal pictures. My username is Abigail Mundia, and my profile picture is me in a red dress. Is there a way to regain control of my account and protect my privacy?
Reported by GetHuman3998768 on الثلاثاء ٢٦ نوفمبر ٢٠١٩ ١٩:١٠
I am disappointed with Facebook regarding a Christian lady's page I follow, "Pansy's Piano Journey." Sadly, her page has been hacked, and the hacker is sharing videos that are not in line with Pansy's usual content, asking for money. Despite reporting the issue, Facebook has only disabled Pansy's account and the account of "Friends of Pansy Stallings," a group created by someone else. This lack of action is concerning. Pansy's Piano Journey has numerous followers, and a simple review of her past videos will show that the recent ones are not hers. Facebook's inaction is not only upsetting to her followers but also risks losing many of them. Please reinstate Pansy Stallings' account and her page to put an end to this hacker's actions.
Reported by GetHuman3998841 on الثلاثاء ٢٦ نوفمبر ٢٠١٩ ١٩:٢٣
In Dodge City, KS, there is a chat group called "My Dirty Dirty DC Truth" run by Marsha Garcia, who uses multiple "fake" profiles like Kalid Aridami. The group is filled with hate, rumors, and people bashing others. Marsha's aim seems to be destroying those she feels wronged by, posting lies, private messages, and pictures to defame them. She has even gone to the extent of contacting their workplaces to get them fired and harassing them at their homes. Continuously monitoring and ridiculing individuals on their personal Facebook pages, she propagates negativity. Calling for the deactivation of the group, the writer highlights the detrimental effects of such behavior in a world already troubled by hate and rising suicide rates. Reviewing the content for oneself reveals the harmful nature of the group, advocating against the enjoyment derived from tearing others down.
Reported by GetHuman3998862 on الثلاثاء ٢٦ نوفمبر ٢٠١٩ ١٩:٢٥
I recently bought a couch through Facebook Marketplace. The seller described it as being in like-new condition. After bringing it home, my roommate noticed a strong cat pee smell and we discovered a stain inside the couch. Despite contacting the seller about the issue, she has been unresponsive. She now wants me to ship the couch back to her to receive a refund, even though I picked it up in person. It seems she deliberately misled me about the condition of the couch. I've tried resolving this through PayPal, but she's insisting on the return shipment, which would be costly. I feel frustrated as she ignored my concerns and misrepresented the product.
Reported by GetHuman-staciae on الثلاثاء ٢٦ نوفمبر ٢٠١٩ ١٩:٤٣
Subject: Appeal for Republishing of Unpublished Facebook Page "Maya Khalifa" To the Facebook Team, I, along with my colleagues, managed the page "Maya Khalifa" that was unexpectedly unpublished on November 25, [redacted]. This page, created on April 11, [redacted], primarily showcases photos and videos of the well-known public figure, SSSniperWolf (Alia Shelesh), through reusable and curated content. We are perplexed by the sudden unpublishing as we have always strived to adhere to Facebook's community standards without engaging in any wrongful activities. Should there have been any inadvertent violation of the terms and conditions, we sincerely apologize and request the restoration of our fan page. Our interactions with our dedicated followers have been positive, and the page has been managed in compliance with all regulations. We seek clarification on the specific reasons behind the unpublishing and urge for the swift republishing of our page. We eagerly anticipate a timely response and resolution from the Facebook Team. Best regards, Umair Ali
Reported by GetHuman-ammadhus on الثلاثاء ٢٦ نوفمبر ٢٠١٩ ٢١:٥٣
Hello, I have been using Facebook for a long time now. Earlier this year, I started using 'Marketplace' to sell some items. I really enjoyed using Marketplace to buy and sell products in my area. However, I encountered an issue when trying to list some products for sale. Even though I successfully listed them on eBay, I faced difficulties listing them on Marketplace despite multiple attempts. Consequently, a few months ago, Facebook blocked my access to Marketplace. I accepted this decision as I was not familiar with their policies then and I apologize for any misunderstandings. It's been a while now, and I still cannot access Marketplace. I understand being temporarily blocked for my mistake, but being permanently blocked from buying and selling products seems excessive. Marketplace was a valuable platform for me to sell items. I kindly request that the Facebook team review my situation and reinstate my access to Marketplace. I assure you that I will adhere to all policies and rules moving forward. I appreciate your consideration. Thank you.
Reported by GetHuman-sowkatma on الثلاثاء ٢٦ نوفمبر ٢٠١٩ ٢٣:١١
I need help urgently as I am unable to access my Facebook account suddenly. Facebook is asking to send a code to my old phone number for verification, which I no longer have access to. I had no issues before and did not update my number. I tried the recovery options like sending codes to trusted friends and identifying friends but it keeps going back to the old number verification. I am willing to provide any other form of verification to regain access to my account as I have been using it for many years and do not want to lose it.
Reported by GetHuman3999944 on الثلاثاء ٢٦ نوفمبر ٢٠١٩ ٢٣:١٤
Hello! My name is Olga Lyakina, and I have a Facebook profile under the penname Olivia Longueville (OL). I primarily use my account to connect with fellow writers and share links to my articles. Recently, I encountered an issue where Facebook requested verification through my old phone number from Hong Kong, +[redacted] [redacted], which I no longer have access to since I moved back to Russia. I am unable to update my phone number without logging in, which I can't do without verifying. I still have access to my email ([redacted]) but the system prompts a text message to the outdated number. As a writer, my Facebook account is crucial to me. I'm seeking assistance to regain access to my account. Any guidance on the verification process would be greatly appreciated. Sincerely, Olga/Olivia
Reported by GetHuman-lyakina on الثلاثاء ٢٦ نوفمبر ٢٠١٩ ٢٣:٣٧
Hello Johanne, I'm Anderson Roland from the Facebook Promo Lottery. We've been waiting for your email. Your money is ready for claiming. To proceed, please provide the following details so we can securely deliver the funds to you: - Full Name - Country - State - City - Home Address - ZIP Code - Email - Phone Number - Age - Gender - Date of Birth - Marital Status - Hearing Status - Next of Kin Name - Occupation - Annual Income Your information will help us locate you accurately. Please fill out the form online for security reasons. Regards.
Reported by GetHuman4000122 on الأربعاء ٢٧ نوفمبر ٢٠١٩ ٠٠:١١
On Sunday, November 24th, [redacted], my Facebook password was changed without my knowledge, potentially due to being hacked. I am now locked out of my account since I no longer have access to the email or phone number connected to my profile after updating them. Despite having a profile picture, my friends and family cannot see it when they search for me. This is the second time this has happened, and I previously had to verify my identity by identifying friends and family through images. I rely on Facebook daily for socializing and business, so it's essential to regain access. I hope to reset my password, enhance security measures, and avoid future occurrences. I am upset about losing access to my account and seek an immediate resolution.
Reported by GetHuman-laurimai on الأربعاء ٢٧ نوفمبر ٢٠١٩ ٠٠:٥٣
I am facing a challenging situation with my Facebook accounts. I have two accounts, but I only use one with the email [redacted] Unfortunately, I can't recall the password for this account, and the linked phone number is outdated, causing issues with receiving verification codes. I mistakenly ended up deleting both accounts in an attempt to sync up my devices. Despite creating a new email address, vannleslie06@gmail, to open another account, I am unable to access my old Facebook page. I received a security code, but after numerous attempts to enter it in the settings, it kept saying it was incorrect. I need guidance on how to recover my old Facebook profile as I keep getting redirected to a new one. Any suggestions would be greatly appreciated.
Reported by GetHuman-vannlesl on الأربعاء ٢٧ نوفمبر ٢٠١٩ ٠١:٠٨
Subject: Unauthorized Access Attempt on Facebook Account Dear Facebook Team, I am writing to report an unauthorized login attempt made on my account today, 26th November [redacted], at 4:02 PM from Google Chrome. I received an email notification about this activity from Facebook. Please provide me with information about the location from which the unauthorized access was made. I am currently located in Sri Lanka and would like to ensure the security of my account. Thank you, Ruwan
Reported by GetHuman-nruwanr on الأربعاء ٢٧ نوفمبر ٢٠١٩ ٠٤:٣٥
I recently experienced a second five-day restriction from posting in groups on Facebook. Despite using the platform for over a decade in the same manner, it seems my activity is being flagged as spam or bot-like. I believe someone in a group related to subsidized rentals in Kansas City, where I offer help, may be reporting or limiting my posts. The situation could involve a landlord unhappy with the information shared. Facebook never specifies the reason for the restriction. I rely on these groups for mental health support and need access restored sooner rather than later. Communication with familiar users is crucial for my well-being. I am eager to continue contributing positively to the discussions. Can anyone advise on how to lift this five-day posting ban?
Reported by GetHuman4000970 on الأربعاء ٢٧ نوفمبر ٢٠١٩ ٠٥:٤٨
Hello, my name is Shakila Jannat, and I have been using a Facebook account under the same name since [redacted]. While playing PUBG, I clicked on a link and within a few minutes, both my PUBG and Facebook accounts were hacked. Since PUBG was linked to my Facebook, my FB account got disabled. I created a new account, but that was disabled too for not following FB rules, which I was not aware of. I just made another FB account, and within an hour, it was disabled again. I am confused and upset about what happened. I've been informed by Bangladeshi IT specialists that the hacker used inappropriate content related to "Burhan/terrorism" on my account, causing these issues. I have tried contacting Facebook through email, but they have not responded to address my problem. Any assistance on how to write a letter to Facebook would be greatly appreciated.
Reported by GetHuman4000996 on الأربعاء ٢٧ نوفمبر ٢٠١٩ ٠٥:٥٧
I am currently attempting to recover my Facebook account registered under the name Terry Webb. Earlier this year on January 7, I was involved in a serious car accident, which almost cost me my life. The only device I had used to log into my Facebook account was destroyed in the crash. I am facing difficulty re-accessing my account due to the 2-factor authentication system. Despite my attempts to use the "get help" feature provided by Facebook, I encounter an error message indicating a broken link, preventing me from completing the process. This account holds sentimental value with cherished memories, photos of my children, and connections with friends and family. I kindly request assistance in disabling the 2-factor authentication to enable me to regain access to my account. Thank you for your attention to this matter.
Reported by GetHuman4001019 on الأربعاء ٢٧ نوفمبر ٢٠١٩ ٠٦:١٧
Around a week ago, I received a notification from Facebook informing me that my account had been compromised and I needed to reset my password. Unfortunately, after doing so, I found myself locked out of my account with no way to access it. Despite reaching out to my trusted contacts for assistance, I am still unable to regain access. In order to reset my password, I am required to provide an alternate email address since I no longer have access to my original one. Despite inputting the codes provided by my trusted contacts, I have not received the password reset link at my new email address. I am concerned about the status of my account and would appreciate any guidance on how to proceed. Thank you. -Francisca M.
Reported by GetHuman4001024 on الأربعاء ٢٧ نوفمبر ٢٠١٩ ٠٦:١٨

Help me with my Facebook issue

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