In order to get into my messenger and soundcloud account I need my Facebook login. Alth...

GetHuman-jakobguy's Recover Disabled Account issue with Facebook from November 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-jakobguy may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-jakobguy's own words
In order to get into my messenger and soundcloud account I need my Facebook login. Although, my Facebook login is connected with my phone number and that has been disabled since I’m travelling abroad. Someone also stole my phone so I have no access to anything on my device. I have sent Facebook help centre several things in order to get my account back about a week ago but have not heard from them yet and I need this problem solved as soon as possible.

GetHuman-jakobguy did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-jakobguy
Nov 26th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 227132 others
0 customers following this

Timeline

GetHuman-jakobguy started working on this issue
Nov 26th, 2019 8:19am
GetHuman-jakobguy indicated the issue is not fixed yet.
Nov 27th, 2019 11:28am

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