Facebook Customer Service Issues

My sister started a business on Facebook selling clothes for women and kids. I created a page for her six months ago, which gathered 5,[redacted] likes in just two months. Suddenly, the page was permanently unpublished, and my account got locked for a few days, requesting my ID. Despite my efforts, I never received a response to my appeal. The page quality section mentioned a violation of the terms of service, but I'm unsure how we breached any rules. After creating two more accounts, each time being more cautious with posting, we faced the same issue of being unpublished for alleged spam violations. I can't comprehend why this keeps happening. Meanwhile, I've noticed others with fake profiles selling items without facing any consequences. How can we resolve this situation and prevent further issues with our pages?

I recently downloaded a game called Dragon Ball Dokkan Battle and attempted to log in using my Facebook account. However, I received a message stating that my account was suspended due to suspicious activity. Although I never shared my account details with anyone, I followed the instructions to provide a picture of my face for verification. After waiting 1-2 days, I checked on the status of my account and was informed that it had been suspended for violating policy terms. Confused by this as I did not knowingly violate any policies, I submitted a picture of my ID for further review. Now, I am patiently waiting for a response from the support team regarding the status of my account.

I am facing an issue where I am unable to share videos from my Facebook Page, RedBlueTalk. The error message states, "Your content couldn't be shared, because this link goes against our Community Standards." I have reviewed the standards and do not see any violations. I rely on sharing these videos in Groups and my Timeline for audience growth. If I have unknowingly triggered a spam filter or violated a guideline, I am willing to make necessary adjustments. I am seeking assistance in resolving this restriction to continue sharing my content effectively.

I would like to regain access to my old Facebook account, which I believe got locked due to changes in my phone number. My previous device, a Galaxy At&t phone, was stolen in [redacted], leading me to purchase a new Galaxy Luna TracFone during a Black Friday sale at Wal-Mart. However, the phone number associated with the old account is no longer active. I tried to tidy up my account before the new year in [redacted] by deleting posts, but this might have appeared suspicious. I recall having to provide Facebook with a photo ID in [redacted] to access the account. One of my friends, Della S., was connected to that account. I'd like to be able to log back in to review and delete old comments.

Hello, I encountered an issue logging into Facebook about a week ago. Although I successfully reset my password, each time I tried to login, it directed me back to the password reset page. After several attempts, I managed to log in through Google, but received a message stating I had tried too many times and to come back later. Despite trying multiple times since then, I continue to face the same message. Due to poor phone reception, contacting customer service via phone is not ideal for me. This platform seems to be my only way to reach out to Facebook. Any assistance you can provide would be highly appreciated. Thank you, - P.S.

My user account on Facebook has been suspended, and I would like to request to edit it myself. I am appealing this decision as my account was closed after some malicious activity, resulting in my voice calls being hijacked. The sudden suspension came without any clear explanation, and it is causing distress as my family relies on this account. I urgently need assistance with this matter, as I have important documents tied to that account. The situation is very stressful, and I would appreciate a quick resolution. Could someone please provide me with an email template that I can send to the Facebook staff to request their help? My Facebook profile link is: [redacted]

I am concerned that my Facebook account may have been compromised as I am unable to access it. When I tried to update my phone number, Facebook prompted me to confirm my identity through various means, but I cannot proceed as I no longer have access to the email or phone number associated with my account. Despite attempting the provided tasks, I encountered errors and was blocked from trying again due to exceeding an hourly limit. I am left with no choice but to submit my identification to Facebook for verification. I am seeking clarification on the acceptable forms of identification, as the options provided were not detailed enough. Facebook mentions that a valid, non-expired driver's license can be used, but I am unsure if a non-driver's license ID would suffice. Additionally, I am uncertain if my son's birth certificate or footprint certificate could be accepted. Facebook also mentions using a diploma, but I only possess a GED/High School Equivalency Test Diploma or a Parenting Certificate. The lack of specificity from Facebook regarding identification requirements is causing confusion and delay in regaining access to my account. Thank you, A.S.

My Facebook account was not working properly, so I was advised to log out, but since then I've been unable to log back in. It seems that my phone number, used to create the account, was later used by my mum to create her own Facebook account without my knowledge. Now my account is either deactivated or blocked by Facebook. I've had this account for over seven years. Although it wasn't linked to my email, I can provide details such as the names of family members who are my friends on the account: George Nomaplus and Charles Omorodion Osagie as uncles, Destiny Ebuka and Wendy Uwadia as cousins. The account name is "Princess Cynthia Igbinomwanhia." Some identifiable details on the account include attending Ayo Oluseun Schools and studying at the University of Benin. I posted photos from my matriculation and mentioned my mum's birthday on July 17, [redacted]. I last logged out on October 18, [redacted]. Any help in recovering the account would be appreciated.

I'm having trouble accessing my Facebook account after being advised to log out due to some issues. However, upon trying to log back in, I realized that my number was connected to another account created by my mother without my knowledge. As a result, Facebook has deactivated or blocked my original account. My account has been active for over seven years and was not linked to an email address, but I provided details about family members who are friends on the platform for verification. Some of the identifying information on my account includes attending Ayo Oluseun Schools and studying at the University of Benin. I posted pictures of my matriculation and about my mother's birthday on July 17, [redacted]. I logged out on October 18, [redacted]. I'm seeking assistance in recovering my old account named "Princess Cynthia Igbinomwanhia" with all its photos, friends, memories, and details to be transferred to my current account created on the same day.

A few weeks ago, I started encountering warning captchas when trying to post in groups. Subsequently, I received a 24-hour ban without a clear explanation. When seeking clarification, I was informed that although there were no explicit rules against posting in multiple groups, the frequency may have triggered an algorithm. Upon the lifting of my ban, I reduced my group participation and minimized my posting frequency. Despite these adjustments, I found myself unexpectedly banned again for 4 days last week, with no explanation given. After the recent ban expired, I limited my posts to just two groups: my own and a favorite. However, shortly after posting, I was once again faced with a captcha prompt requesting a photo upload. Following compliance, it appears that I've been banned once more. I'm reaching out for assistance in restoring my account as it plays a crucial role in my business endeavors. Thank you, David F. david[at]umamaya.com

My account was compromised due to a possible virus on my desktop computer. I have ceased using that computer and only use my laptop now, but I need assistance in recovering my account. The hacker has changed the password and recovery email associated with my account, making it impossible for me to regain access through the typical recovery methods. I can provide various forms of identification to prove my ownership of the account. I sincerely hope that with this information, there is a way to restore access to my account.

Starting a band can be challenging, and you're right to want to keep your personal and professional lives separate. Many people face similar difficulties. Creating separate accounts for your band on social media with your stage name can be a good idea. It's frustrating when technology makes things harder, especially if you don't have a phone. Hopefully, you can find a solution that works for you. Sharing a photo to prove your identity is a good step. Keep advocating for yourself and your privacy. Good luck!

Hello, my name is Matic Sušnik, and I am registered on Facebook with the email [redacted] I have been using this Facebook account for at least 10-15 years, which is almost half of my life as a 30-year-old. Last week, when I tried to sign in, I received a message saying that my account had been disabled. I don't know why or how this happened. It occurred overnight without any warning. This situation has become a big problem for me because I have a Facebook Page connected to my account that I use for my business. I run a company that repairs computers, phones, TVs, and other electronics. It took me two years to build a customer base through this page, and many of my clients found me on Facebook. I have also invested a significant amount of money in advertising my page and business on Facebook. Losing all my data, pictures, customers, and connections on Facebook has had a significant impact on both my business and personal life. I would greatly appreciate an explanation for why my account was disabled. Having access to my Facebook account is crucial for both my business and personal needs. Your assistance in resolving this matter would be greatly appreciated. Thank you. Regards, Matic Sušnik

Hello, my name is Ratan Singh. I recently created a Facebook business page named Trading4success and set up a Facebook Ad campaign to gain Page Likes. However, there were issues with my Santander Bank debit card transactions for the ads. After responding to text messages from Santander confirming the transactions, I had to deal with security measures on my Facebook account, such as changing my password and uploading a photo of myself. When the payments were declined, I contacted Santander customer service for assistance. They acknowledged the problem and assured me that future payments for Facebook Ads should go through smoothly. Despite the situation, I am eager to resolve the payment issue promptly and continue using Facebook Ads without any further complications. Thank you for your attention to this matter. Sincerely, Ratan Singh

Hello Facebook team, I need help to recover my personal Facebook account. Can you assist me? I regret my decision and would like to have the opportunity to fix my account suspension due to the mistakes I made unintentionally, such as deleting friends, caring for my suffering family, having important documents, and urgent work to attend to. Can you help me now? I'm feeling very stressed and need a quick resolution. Please provide an email to reach the Facebook team. My email is [redacted]. Here is the link to my profile: [redacted].

I placed an order for a shed through a Facebook ad and paid $[redacted] on September 4, [redacted]. Despite receiving an email confirming shipment, I have yet to receive the shed. I'm disappointed with the lack of response from the company after numerous attempts to contact them. I believe I have been scammed and would like a refund for the $[redacted] I paid. The email address linked to the notification of shipment is [redacted] Thank you, Kim S.

Hello, I currently have two Facebook accounts, which was not intentional. I receive messages indicating that there are issues with signing in. This is indeed the case as I struggle to sign in due to using the wrong password or being unsure of which account matches which password. I sometimes even forget to note down a new password, further complicating things. I would appreciate speaking with a representative to resolve this matter. Ideally, I would like to merge the activities and friends from both accounts into one functioning profile, without losing any information. It's possible that I used two different email addresses, "[redacted]" and "[redacted]," to create these accounts. I acknowledge that my phone number is [redacted], but there might be an outdated second number on file. While I welcome any information via email, I would prefer to have a conversation with a person to clarify everything. Thank you, Jim G., Bristol, CT

A few weeks ago, I attempted to log into Facebook and was met with a denial of entry, stating that my account had been disabled. I followed the necessary steps for help and submitted a copy of my ID. Unfortunately, the response I received informed me that my account had been permanently disabled and could not be reactivated. To my surprise, I discovered an email in my junk folder from the previous day regarding a password change request that I did not initiate. After following the link provided to confirm if it was me, I was unable to log in as usual. This ordeal has left me feeling very distressed as I still cannot access my account, and no explanation has been provided for the situation. I have a decade's worth of memories, friends, and clients from my photography business on this account. While my activity on Facebook has decreased over the past year, I am certain that I have not violated any terms and conditions. My only recent interaction was congratulating a friend on passing her driving test.

Dear Sir, I am writing to address an issue with my Facebook account under the name of Suraj Suryawanshi. This account is linked to Instagram and various social apps, but most importantly to my PUBG Mobile game account where I have made purchases using real money. Recently, I came across a PUBG-related post on Facebook prompting me to sign up elsewhere. After doing so, on November 8, [redacted], I found myself locked out of my Facebook account with a message stating it was disabled for violating Facebook's terms. I have not posted any inappropriate content or violated any terms of service. I have filled out a form to appeal this decision, but have not received any response from Facebook regarding this matter. I kindly request your assistance in looking into this issue promptly. Thank you.

Last Thursday, I received a message claiming I had won money. The sender, someone I vaguely knew, directed me to a website to contact the supposed Facebook prize committee. Naively, I answered several personal questions and was asked to sign off and back on, which I did. The individual then offered prizes ranging from $[redacted] to $[redacted],[redacted] with upfront costs. Realizing it was a scam, I refused to pay. Afterward, I found myself locked out of my account. I've warned friends and family, but the person continues to target them. I seek assistance in regaining access, creating a new password, and identifying the correct account. I am disheartened by this experience as Facebook is my primary source of entertainment. Your help is greatly appreciated. - Steve