Facebook using out-of-date mobile number that is no longer in service.

GetHuman-crosscul's Can't Receive Code to Reset issue with Facebook from November 2019

Help with my Facebook issue
Before contacting them, items GetHuman-crosscul may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-crosscul's own words
Reset a password for a Facebook account. ... This is not a telephone issue, but a Facebook error. Facebook is using an old, out of service mobile phone number to verify my password reset. I cannot access that number, and hence cannot reset the password for *****@***.com account. Please advise on how to fix this problem.
I've never received a response from Facebook.
For Facebook to use my correct mobile number to send SMS messages for password resets.
I've been a Facebook customer for more years than I can remember.
I've tried everything listed at Facebook HELP.
How GetHuman-crosscul fixed the problem

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Facebook password reset
Can't Receive Code to Reset issue
Reported by GetHuman-crosscul
Nov 25th, 2019 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 226716 others
0 customers following this

Timeline

GetHuman-crosscul started working on this issue
Nov 25th, 2019 7:51am
GetHuman-crosscul indicated the issue is not fixed yet.
Nov 25th, 2019 2:19pm
GetHuman-crosscul indicated the issue is not fixed yet.
Nov 28th, 2019 8:18am
GetHuman-crosscul indicated the issue is not fixed yet.
Nov 28th, 2019 8:28am
GetHuman-crosscul indicated the issue is not fixed yet.
Nov 28th, 2019 8:36am
GetHuman-crosscul indicated the issue is not fixed yet.
Nov 28th, 2019 8:37am
GetHuman-crosscul shared this issue with friends on Facebook
Nov 28th, 2019 8:37am

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