Facebook Customer Service Issues

Archive 1116

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1116. It includes a selection of 20 issue(s) reported December 17, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook account has been disabled. I followed the disabled account process, but I received a message stating I violated Facebook's terms and that my account is permanently disabled. Today, someone tried to access my account, so I changed my password, confirmed it wasn't me, and logged back in. However, a few hours later, I was logged out and informed my account was disabled. I only used Facebook Messenger today and did not violate any terms. I've been using my account for over 10 years without any issues, and I simply want it reinstated.
Reported by GetHuman-xjsnafu on Tuesday, December 17, 2019 2:01 AM
I recently changed my password last Friday but only made a few digits different and now can't remember the exact details. Unfortunately, I am not receiving the reset code. Simultaneously, my email account is too full to send or receive emails, hindering me from getting the code there. A few days ago, I accidentally deleted (not blocked) a text stream, which may have resulted in blocking it entirely. Despite receiving notifications of new text messages, I cannot see any when I check. Today, the issue persisted, and I still can't access the code. I tried to verify my identity by taking a photo of my license, but I am unsure how to send it other than through Facebook Messenger. I noticed the request for my email below, but due to it being overloaded, I am unable to receive anything there; however, if the email is solely for verification purposes, I believe it should suffice.
Reported by GetHuman4108339 on Tuesday, December 17, 2019 2:13 AM
I am struggling to regain access to my Facebook account as I seem to have lost the ability to retrieve a password reset code through my registered email address. Despite ensuring my email address's spelling is correct and following all the necessary steps, I am unable to receive the code. Concerned that my account may have been compromised, I have tried various methods suggested in articles and videos without success. I urgently require an alternative solution beyond email or phone verification to access my account or any other effective approaches. Your assistance or guidance towards resolving this issue would be greatly appreciated. Thank you.
Reported by GetHuman-rogerarb on Tuesday, December 17, 2019 2:15 AM
I posted a review about someone making racist comments towards my friend and me on Facebook. Surprisingly, the review found that the person was not at fault. When I reposted the exact same content and tagged Facebook to take action, I got blocked for 7 days for supposedly bullying. I am extremely frustrated by this outcome. I reached out to Facebook by reporting the aggressor's comment, yet I was the one who ended up being blocked. It's hard to believe that this happened.
Reported by GetHuman-animadoo on Tuesday, December 17, 2019 2:22 AM
I purchased a mobile phone before embarking on my travels across various countries in Asia. I have not accessed my Facebook account for some time. Every time I attempt to log in, my account gets blocked as Facebook does not recognize my mobile device. This situation makes it challenging for me to use Facebook, especially when I switch computers or locations. It's frustrating because I can't stay connected with new friends who rely on Facebook for communication. I would appreciate it if you could provide a solution to this issue.
Reported by GetHuman4108400 on Tuesday, December 17, 2019 2:34 AM
On December 4, my Facebook account that I always used was disabled. I had posted a few photos from my new job and some old posts on my story. While busy with work, I was unexpectedly logged out of Messenger and received a message that my account had been disabled for violating community standards. I tried to appeal through a new account but was unable to do so as it wasn't disabled. I searched for the Facebook help center and ended up here. I am puzzled as I hadn't posted anything inappropriate, except for my phone opening apps by accident and posting random content. I heavily rely on Facebook for storing photos and memories. I've been a user for years without issues and can't comprehend why my account was disabled. I'm eager to have my account restored as there seems to be no valid reason for its deactivation. Any assistance would be greatly appreciated. Thank you, J Neeley
Reported by GetHuman-jfeb on Tuesday, December 17, 2019 2:36 AM
I was browsing Marketplace on Facebook when it suddenly shut down and a little robot icon appeared with a wrench in its hand. I was prompted to click on "refresh" and go through my account information, which led me to a step where I needed to enter my password. I couldn't remember my password as I usually stay logged in and rarely close the app. Despite various attempts with different passwords, I couldn't progress as there was no "forgot password" option available. I tried reaching out to Facebook Help Center, but the suggested solutions didn't address my specific problem. It's frustrating that there's no direct way to contact a person for help. I'm losing money on sales as notifications come in, but I can't communicate with potential buyers. I've exhausted all online resources and am left with no other choice. I hope to find a solution here as starting a new account would be time-consuming and lead to losing important contacts.
Reported by GetHuman-bunika on Tuesday, December 17, 2019 2:38 AM
My Facebook account got hacked, and the hacker received money from my friends and family, thinking it was me. When I tried to log in, I found my account disabled without knowing the reason. I need to regain access to my account since many important contacts, especially related to work and business, are there. I really need my personal account back.
Reported by GetHuman-xiongay on Tuesday, December 17, 2019 2:45 AM
I was using Facebook Marketplace when I received an alert asking me to change my password due to potential security issues. After changing it, I encountered a strange message requiring me to refresh my account. Unfortunately, I couldn't recall my new password from the previous week, making it impossible to complete the process as there was no "forgot password" option provided. Despite numerous attempts to resolve the issue online and through automated responses, I have not been able to regain access to my account. The suggested solutions from others have not worked, and contacting Facebook directly has been unhelpful. I have tried using the text help feature, but it requires linking Facebook with text messages, which I can't do without logging in. This has caused me to lose money and important communication through the Marketplace platform. I am frustrated with the lack of human assistance in resolving this problem created by Facebook. I urge Facebook to contact me via email to provide a solution promptly to avoid further losses. My email address is [redacted]
Reported by GetHuman-bunika on Tuesday, December 17, 2019 2:51 AM
Hello, I am experiencing several issues with my Facebook business page. Firstly, when trying to access it via the URL provided, I receive a message stating "Unfortunately, this content is currently unavailable." I am also unable to locate the page using the search function. Additionally, I have tried to claim another page multiple times without success. After uploading the required documents and pressing send, the page continuously displays a spinner. Despite numerous attempts, the page redirects me to another one and the "Merge pages" feature does not show any eligible pages. I have tried reaching out to Facebook support from both accounts but have not received any response in over a week. These challenges are hindering my business operations, and any assistance with resolving these issues would be greatly appreciated. Thank you for your help. Best regards, Ricardo Guerra
Reported by GetHuman-rcdguer on Tuesday, December 17, 2019 2:54 AM
I'm curious about how Facebook handles story views. My story was shared to friends, but those who are no longer my friends can't see it. The viewer is labeled as "others.1," but I can't identify who that is. Additionally, I'm puzzled by the message stating, "Because you changed your settings, your story is now hidden from someone who has already seen it." How can I find out who saw it originally?
Reported by GetHuman-welmahw on Tuesday, December 17, 2019 3:13 AM
Hello, I am Himanshu Agarwal. My Facebook account has been disabled for 10-15 days. I have submitted my legal ID proof (Aadhar) for verification, but I am still unable to log in. The ID proof I provided matches my real name and has my date of birth. Please enable my account as soon as possible. I am having difficulty staying in touch with my friends and missing out on updates. Thank you. Himanshu Agarwal
Reported by GetHuman4108534 on Tuesday, December 17, 2019 3:16 AM
Hello, I am writing to address the issue with my disabled account that requires personal information verification. My name is Travis D., and I am hesitant to provide additional identification due to concerns about security. I kindly request the account to be unlocked without further personal data exchange. If unlocking is not an option, I would prefer the account to be deleted. I appreciate your prompt attention to this matter as I work on my emails. Thank you for your assistance.
Reported by GetHuman4108563 on Tuesday, December 17, 2019 3:27 AM
Hello, I have been experiencing difficulty accessing my Facebook account due to not having the six-digit code sent to my phone. Unfortunately, I no longer have access to my phone to receive the code, which is preventing me from logging in from any new device. I have tried the password reset steps provided by Facebook, including submitting my government-issued ID, but I have not received any response from them. I am able to access the email account linked to my Facebook, but whenever I reset the password and attempt to log in, it still requires the six-digit code since it's considered a new or unknown device. I would appreciate it if someone could assist me with this issue.
Reported by GetHuman-amoebaq on Tuesday, December 17, 2019 3:30 AM
I was selling some Christmas Elves on Facebook Marketplace from my personal page. I now realize I used the trademarked name "Elf on a Shelf" in the description. This led to my account being disabled. Although I received an email and text indicating my account would be restored after an appeal, I still cannot access my business page. My personal profile is visible to others, but whenever I log in, I receive an error message stating, "Sorry something went wrong." I am only able to see my personal profile picture and cannot find my business page, Creative Notions Inc. Is there a solution to this issue?
Reported by GetHuman-devonpol on Tuesday, December 17, 2019 3:30 AM
Hello, I have been attempting to access my Facebook account for the past 9 months without success. Today, my child's father sadly passed away, and I am desperate to retrieve our precious memories such as photos and videos together. My login email is [redacted], and my Facebook account username is Lakwinder11. Could you kindly assist me in reactivating my account? I would greatly appreciate it. Thank you.
Reported by GetHuman4108577 on Tuesday, December 17, 2019 3:32 AM
I have decided to deactivate my Facebook account. I have been facing challenges related to my weight and having tubular breasts, impacting my relationships like with Danny Ogden. I am struggling with my self-image and wanted to share that it's not acceptable for others to make hurtful comments about my body. I hope to raise awareness so that others do not have to endure similar treatment. I want to emphasize that I am content with myself and am seeking medical advice to address these concerns. Thank you, Bethany.
Reported by GetHuman4108580 on Tuesday, December 17, 2019 3:33 AM
I recently received an email stating that there was an issue with my payment method for my ad account on Facebook. However, I don't have any ads running, and I haven't tried to make any payments. I suspect that this might be a fraudulent activity. Can you please provide me with more information regarding the specific ads you are referring to so I can address this issue promptly?
Reported by GetHuman-markkama on Tuesday, December 17, 2019 3:37 AM
I am confused about the situation and why there is so much sadness around me. I try to make others happy, but it seems impossible to please everyone. I just want to express that I am capable of managing my finances. I apologize if my actions have caused any distress. My aim is for everyone to feel comfortable on Facebook, and I regret any unintended offenses. I am no longer allowed to converse with D.O. because of our differing views and his involvement in the adult entertainment industry. This has been a source of unhappiness for me at times. I am not associated with that industry at all. I hope that as time passes, there can be understanding and acceptance among people, even if it leads to questioning reality.
Reported by GetHuman4108580 on Tuesday, December 17, 2019 3:41 AM
I recently regained access to my Facebook account after it was hacked. However, I encountered an issue with my password and email associated with the account. In an attempt to resolve this, I inadvertently created a new Facebook account with a new email address, which I utilized to reconnect with old friends. Subsequently, my grandson stepped in to assist me in recovering my original account. Unfortunately, while trying to access a phone number shared via Messenger, it appears that my account has been deleted. I am feeling incredibly confused and disheartened by this unexpected turn of events. Any assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-dlaurina on Tuesday, December 17, 2019 3:44 AM

Help me with my Facebook issue

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