I used Facebook pay to purchase * cups through a Facebook seller. However, she made a m...

GetHuman-jaclynmd's customer service issue with Facebook from December 2019

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The issue in GetHuman-jaclynmd's own words
I used Facebook pay to purchase * cups through a Facebook seller. However, she made a mistake on the spelling of my son's name and did not write it with a capital. When I asked for it to be fixed she said it was impossible. When I asked her to redo it she said that would eat into her profits. She said she would put a capital L over it to fix it and I thanked her for doing that. What she showed me afterwards looked horrible! I told her that it did not look good and though I understand that it would eat into her profits it was not what I had requested and that I had written my children's names with a capital. (By the way my daughter's name had a capital, but not my son's. That shows it was a human error.) I again asked that she remake it or refund my money. She said she would not be doing that over her interpretation of what I wanted. (I'm not sure how you misinterpret a capital on a name.) and that she no longer wanted to speak to me. I have already paid for the two cups and do not want them if they are messed up like this. I would like a refund of my money ($**). She then unblocked me to ask for my address to send the cups. I haven't sent her my address yet, as I do not want the cups. The second cup I ordered I have yet to see how it turned out, but it is not personalized so she can resell it.

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Customer service issue
Reported by GetHuman-jaclynmd
Dec 16th, 2019 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 234207 others
0 customers following this

Timeline

GetHuman-jaclynmd started working on this issue
Dec 16th, 2019 11:46pm
GetHuman-jaclynmd indicated the issue is not fixed yet.
Dec 18th, 2019 4:57pm