I used Facebook pay to purchase * cups through a Facebook seller. However, she made a m...
GetHuman-jaclynmd's customer service issue with Facebook from December 2019
Help with my Facebook issue
First: share to improve GetHuman-jaclynmd's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jaclynmd may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jaclynmd's own words
I used Facebook pay to purchase * cups through a Facebook seller. However, she made a mistake on the spelling of my son's name and did not write it with a capital. When I asked for it to be fixed she said it was impossible. When I asked her to redo it she said that would eat into her profits. She said she would put a capital L over it to fix it and I thanked her for doing that. What she showed me afterwards looked horrible! I told her that it did not look good and though I understand that it would eat into her profits it was not what I had requested and that I had written my children's names with a capital. (By the way my daughter's name had a capital, but not my son's. That shows it was a human error.) I again asked that she remake it or refund my money. She said she would not be doing that over her interpretation of what I wanted. (I'm not sure how you misinterpret a capital on a name.) and that she no longer wanted to speak to me. I have already paid for the two cups and do not want them if they are messed up like this. I would like a refund of my money ($**). She then unblocked me to ask for my address to send the cups. I haven't sent her my address yet, as I do not want the cups. The second cup I ordered I have yet to see how it turned out, but it is not personalized so she can resell it.
GetHuman-jaclynmd did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jaclynmd fixed the problem
We are waiting for GetHuman-jaclynmd to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.