When my information transferred on to my new phone, unfortunately. my apps didn't follo...

GetHuman3970654's customer service issue with Facebook from November 2019

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The issue in GetHuman3970654's own words
When my information transferred on to my new phone, unfortunately. my apps didn't follow. I wasn't aware of that because all mine appeared to be there including fb. When I attempted to access fb it set in motion the opening of a entirely new account. It also directed me to send out new friend requests. Most of my friends ignored the request or texted me asking if I had been hacked. My original fb acct was under Cynthia Perrin and the new one is Cyndi Perrin. I am fairly certain that my original acct still exists because my friend suggestions include that. Now some of the new requests that I sent indicate they never received it. I also can't resend (or don't know how to) ones that I know went out. Also, is there anyway to retrieve my original acct? I honestly don't remember who all was on my friends list. I know a couple that I just can't figure out how to even do it. HELP!!

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Facebook

Customer service issue
Reported by GetHuman3970654
Nov 20th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 225539 others
0 customers following this

Timeline

GetHuman3970654 started working on this issue
Nov 20th, 2019 10:39pm
GetHuman3970654 indicated the issue is not fixed yet.
Nov 22nd, 2019 5:06am
GetHuman3970654 indicated the issue is not fixed yet.
Nov 25th, 2019 6:37am