Since late ****, I have had my Facebook accounts continuously hacked, since earlier thi...

GetHuman3934905's Recover Disabled Account issue with Facebook from November 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3934905 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3934905's own words
Since late ****, I have had my Facebook accounts continuously hacked, since earlier this year, maybe may*June I’ve had another * accounts with my real name and profile picture similar if not the same but these last * occasions, the photo verification stated that I am not who I claim to be so basically I’m not myself!! It’s so frustrating as I can no longer use Facebook, and since the last failed photo verification failed when ever I’ve attempted to create yet another account, once my name is logged I get shut out either immediately and I’m told my number isn’t valid to verify my own number, or I get no more than ** hours access (if I’m lucky) before I’m notified once again of suspicion activity on my account and asked to upload a photo to verify my identity, which has never been accepted. It’s almost as if I’m banned from Facebook for ‘using my own accounts, photos and numbers’ to try to verify my identity with them. I get no proper explanation of why they think I’m not actually myself when they say my photo doesn’t identify as myself and I’m just disabled immediately with nothing else but numerous attempts at failed logins, failed identity checks and failed new account setups? *I want full explanation, for each individual account I’ve been shut out of and denied access to, expectations of why my identity is failing each time and I want to see full written reports on security measures they have taken to protect ‘my identity’ and ‘my accounts’ because clearly, that isn’t the case, I have been consistently refused my own account access over and over for ** months now, I’m frustrated, irritated and willing to give Facebook one last opportunity to deal with the situation and get who ever claims they are me in my accounts, out and of the accounts, permanently and grant me back access so I can get the only meaningful thing from those accounts, photographs of my children, one of those children are no longer here and the memories are all on the first two accounts I created then had trouble with, never since that last year have I been able to access the photos of my little boy I lost * years ago. It’s unjustified actions taken by Facebook against myself on my own accounts and the constant implications and accusation that I’m a hacker!!!! I will take legal action if this last attempt gets me nowhere and I’m still unable to rightly access what is mine.

GetHuman3934905 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3934905
Nov 14th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 367 others
0 customers following this

Timeline

GetHuman3934905 started working on this issue
Nov 14th, 2019 6:45am

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