Hi! Hope you can help. I created my FB account back when I was in HS. I had a prepaid p...

GetHuman-jaranaye's Reset Password issue with Facebook from November 2019

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The issue in GetHuman-jaranaye's own words
Hi! Hope you can help. I created my FB account back when I was in HS. I had a prepaid phone number which I used to register, and a Hotmail.com domain email account, linked to that same cellphone number. After *** years I have a new cellphone number (with no access to the previous one) and a new email account (also, lost access to the hotmail.com one and the phone number to recover that email) and recently changed my FB password but forgot it and can*t log in, due to the fact that I no longer have the email nor cellphone I used to register in the first place. I tried the procedure on the Support section of FB, which included sending my ID, but so far it hasn*t worked at all. Is there any other way to send Identity documentation to regain access - and update password*email*phone?**Thanks a lot!!

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Facebook

Reset Password issue
Reported by GetHuman-jaranaye
Nov 14th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 32 others
0 customers following this

Timeline

GetHuman-jaranaye started working on this issue
Nov 14th, 2019 12:41am
GetHuman-jaranaye indicated the issue is not fixed yet.
Nov 26th, 2019 5:35am
GetHuman-jaranaye indicated the issue is not fixed yet.
Nov 26th, 2019 5:35am
GetHuman-jaranaye indicated the issue is not fixed yet.
Nov 26th, 2019 5:37am
GetHuman-jaranaye indicated the issue is not fixed yet.
Nov 26th, 2019 5:37am

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