My account was disabled the last week of September only ** minutes after I created it...

GetHuman3931370's Recover Disabled Account issue with Facebook from November 2019

Help with my Facebook issue
First: share to improve GetHuman3931370's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3931370 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3931370's own words
My account was disabled the last week of September only ** minutes after I created it. I have not been successful getting Facebook to release the account.**Some background: I am running Windows *, the account is in association with the recent publishing of my first book, Eyes for the Allies. I know very little about social media, and have never used it before. The book was published by Lulu, and the Facebook activity was part of my marketing package that I purchased from Lulu. I have a publicist from LAVIDGE. She was on the phone with me leading me through the steps to create a Facebook account. She told me I needed to create a page for the book which I did following her instructions. She suggested that I name the page so I began to type in my name as the page name- ChrisSantner. I cannot remember exactly, but sometime during the page naming activity, Facebook disabled my account. My publicist initially thought is because Facebook thought I was trying to load spam or impersonate someone else. Unfortunately, I didn’t have time to deal with this issue because I was leaving on a *** mile one month trip to a location that didn’t have good Internet connection.**When I returned to my home the last week of October, I thought that I needed to upload a photo ID. After going to the Facebook help center, I was able to get to the instructions on how to do that. Unfortunately, the last step said to “follow the on-screen instructions”. There were no on-screen instructions. I went on Google and did a search on this issue and was able to find a site that supposedly was the same page I was on through the Facebook help center, except this page had all of the instructions. I chose a file to upload, follow the instructions and entered my email address, and submitted it. I immediately got a splash screen that indicated I would get an email reply shortly. I uploaded my ID at ** AM Thursday, November *. To date, I’ve received no response from Facebook.**As I said, I have no experience with Facebook so I don’t know if what I have done will solve the problem, or even how to go about contacting them. I would like to have my account enabled so that I can continue with the marketing effort for my book. However, I’m not sure exactly what I did wrong. I can supply screen prints (four) that I have visited in my efforts to upload my ID. Another issue that I stumbled across when talking to a friend was that there are many Chris Santner’s on Facebook around the world. This may or may not be part of the problem.

GetHuman3931370 did not yet indicate what Facebook should do to make this right.

How GetHuman3931370 fixed the problem

We are waiting for GetHuman3931370 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Disabled Account issue
Reported by GetHuman3931370
Nov 13th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 50 others
0 customers following this


GetHuman3931370 started working on this issue
Nov 13th, 2019 4:55pm
GetHuman3931370 confirmed the issue is fixed. Hooray!
Nov 13th, 2019 5:06pm
GetHuman3931370 indicated the issue is not fixed yet.
Nov 13th, 2019 5:08pm
GetHuman3931370 indicated the issue is not fixed yet.
Nov 14th, 2019 5:14pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies