My account was disabled the last week of September only ** minutes after I created it...

GetHuman3931370's Recover Disabled Account issue with Facebook from November 2019

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Before contacting them, items GetHuman3931370 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3931370's own words
My account was disabled the last week of September only ** minutes after I created it. I have not been successful getting Facebook to release the account.**Some background: I am running Windows *, the account is in association with the recent publishing of my first book, Eyes for the Allies. I know very little about social media, and have never used it before. The book was published by Lulu, and the Facebook activity was part of my marketing package that I purchased from Lulu. I have a publicist from LAVIDGE. She was on the phone with me leading me through the steps to create a Facebook account. She told me I needed to create a page for the book which I did following her instructions. She suggested that I name the page so I began to type in my name as the page name- ChrisSantner. I cannot remember exactly, but sometime during the page naming activity, Facebook disabled my account. My publicist initially thought is because Facebook thought I was trying to load spam or impersonate someone else. Unfortunately, I didn’t have time to deal with this issue because I was leaving on a *** mile one month trip to a location that didn’t have good Internet connection.**When I returned to my home the last week of October, I thought that I needed to upload a photo ID. After going to the Facebook help center, I was able to get to the instructions on how to do that. Unfortunately, the last step said to “follow the on-screen instructions”. There were no on-screen instructions. I went on Google and did a search on this issue and was able to find a site that supposedly was the same page I was on through the Facebook help center, except this page had all of the instructions. I chose a file to upload, follow the instructions and entered my email address, and submitted it. I immediately got a splash screen that indicated I would get an email reply shortly. I uploaded my ID at ** AM Thursday, November *. To date, I’ve received no response from Facebook.**As I said, I have no experience with Facebook so I don’t know if what I have done will solve the problem, or even how to go about contacting them. I would like to have my account enabled so that I can continue with the marketing effort for my book. However, I’m not sure exactly what I did wrong. I can supply screen prints (four) that I have visited in my efforts to upload my ID. Another issue that I stumbled across when talking to a friend was that there are many Chris Santner’s on Facebook around the world. This may or may not be part of the problem.

GetHuman3931370 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3931370
Nov 13th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 50 others
0 customers following this

Timeline

GetHuman3931370 started working on this issue
Nov 13th, 2019 4:55pm
GetHuman3931370 confirmed the issue is fixed. Hooray!
Nov 13th, 2019 5:06pm
GetHuman3931370 indicated the issue is not fixed yet.
Nov 13th, 2019 5:08pm
GetHuman3931370 indicated the issue is not fixed yet.
Nov 14th, 2019 5:14pm

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