Dear Sir*Madam,**I am trying to properly appeal the disabling of my account, which occu...

GetHuman-jdroulst's Recover Hacked Account issue with Facebook from November 2019

Help with my Facebook issue
First: share to improve GetHuman-jdroulst's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jdroulst may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jdroulst's own words
Dear Sir*Madam,**I am trying to properly appeal the disabling of my account, which occured due to something done by a hack on my account.**Essentially the facts are this:**) last week I recieved I had two emails from Facebook stating that i had requested to reset my password (which I hadn't - and i clicked the "not you?" link to alert Facebook to this).***) at the same time i started to recieve friend requests from * or so people who I do not know. The names I remember are Nguyen Lieu and Huyen Nguyen (sound Vietnamese but i cant be sure), at least one of which I rejected, but another was accepted by someone other than myself (something I discovered too late, and points to the hacking of my account)***) within less than a day of the above events Facebook had suspended my account (Thurs *th Nov) which surprised me but I guessed it must be linked to the previous unusual activity. The next day I went to appeal the ban to Facebook but was given no opportunity to describe events, I just entered my email, name, and ID - the response was the email to which I'm replying which appears to be just a generic response.**I'm don't know exactly what the hackers*bots*whatever did on*using my account to get it suspended but it was certainly unrelated to anything I have done. I have had an account for about ** years and don't believe i have even come close to violating any of Facebook's terms. I mostly use Facebook for the messenger app, for communication with colleagues, and sometimes for my work's (a small country pub*hotel) social media account.**There are a huge number of photos and memories on my facebook account which I would be devastated to lose, not to mention the loss of communication with hundreds of Facebook friends, many of which have no way of contacting me any more and no idea why*where my account has gone.**As such I am looking to be able to appeal my account disabling properly and state the facts, and defend myself from whatever activity caused Facebook to suspend the account.**Many thanks,**James Roulston

GetHuman-jdroulst did not yet indicate what Facebook should do to make this right.

How GetHuman-jdroulst fixed the problem

We are waiting for GetHuman-jdroulst to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman-jdroulst
Nov 12th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 758458 others
0 customers following this

Timeline

GetHuman-jdroulst started working on this issue
Nov 12th, 2019 1:45pm
GetHuman-jdroulst indicated the issue is not fixed yet.
Nov 12th, 2019 6:53pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies