Facebook Customer Service Issues

Archive 1007

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1007. It includes a selection of 20 issue(s) reported November 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I need assistance. I posted on Maryport News and Views requesting a post about a sensitive topic. I now regret it and asked them to remove it, but they declined. They threatened to reveal my identity if I press further. I struggle with depression and anxiety, having experienced multiple breakdowns and received treatment. My judgment was impaired due to recent changes in my medication causing me to make that request. I am extremely worried about the situation escalating if they disclose my name. If there's any assistance you can provide in resolving this issue, it would be greatly appreciated.
Reported by GetHuman3910429 on Saturday, November 9, 2019 2:27 PM
I've noticed multiple unauthorized login attempts on my account this week from different locations. Each time, I am forced to secure my account and reset the password, which has become frustrating. Hello Alan, it seems that your Facebook account has been accessed using an access code sent to the email address [redacted] I am concerned about how someone could obtain and use this access code without my knowledge. I urge you to prevent such unauthorized access in the future, or I will have no choice but to delete my account. Please take this matter seriously and utilize my registered mobile phone number ending in [redacted] for further verification.
Reported by GetHuman-lry on Saturday, November 9, 2019 2:37 PM
I purchased a "Garage in a Box" on Facebook Marketplace for $[redacted] with $5.00 shipping, totaling $[redacted].00 USD. Upon delivery, I received a 2 oz package instead. I reached out to the seller at [redacted], who informed me to wait as the correct item is on its way. The tracking number (LW[redacted]75CN) confirms delivery of the 2 oz package, not the garage. I am seeking a refund for this misleading transaction. Order number: [redacted]. Please assist in resolving this issue. Thank you, Rich Hansen.
Reported by GetHuman-richsti on Saturday, November 9, 2019 2:43 PM
Hello! My Facebook account has been blocked for 20 days now. I have been using this account since [redacted]. After being blocked, I submitted my identification documents, specifically my passport, for verification. I assure you that I have not engaged in any illegal activities or violated any of Facebook's policies. I mainly use my account for my online clothing store for men and women. I advertise through a business page and regularly pay for promotions. Unfortunately, my account was deactivated during an ad campaign for my clothing album, causing disruptions to my business operations. I have tried creating a new page and verifying it with my documents, but it was also blocked. This situation is affecting my livelihood, and I kindly request assistance in unlocking my account. I may have unknowingly created multiple accounts, but it was not intentional. This online store is my only source of income, supporting my two children. I ask for your understanding and help in resolving this matter promptly.
Reported by GetHuman-olgalisa on Saturday, November 9, 2019 2:53 PM
I am currently unable to access my personal Facebook account due to "suspicious activity" and am using an older account in the meantime. Unfortunately, I cannot access the email associated with my account either as I have forgotten the password. I am worried about losing access to my account that contains precious family pictures, especially of my daughter. My name on Facebook is Ashley Danielle Peipert and the email linked to the account is [redacted] with the password being Ariagrace12. I kindly request assistance in recovering my account and updating the email address to [redacted] If there are additional steps needed to verify my identity, please advise accordingly. Thank you for your help, Ashley Peipert
Reported by GetHuman3910611 on Saturday, November 9, 2019 3:04 PM
I am having issues with Facebook Messenger. I installed the app as requested, but I did not receive the 6-digit code needed to confirm my account. Instead, I tried entering my iPhone security code, which was incorrect. I have never been a fan of the content on Facebook and have avoided joining, but now I am being compelled to and encountering problems like this. It is frustrating that I am unable to contact support easily.
Reported by GetHuman3910672 on Saturday, November 9, 2019 3:17 PM
I have been using my Facebook account for 20 years. Recently, I uploaded a picture of Osama Bin Laden as my profile picture, and my account was disabled without notice. I have tried to contact Facebook multiple times, but they have not responded. How can I regain access to my account? I have not yet received my national identity card, but I have applied for a national letter. My account email is [redacted], and I am willing to provide any necessary information.
Reported by GetHuman3910796 on Saturday, November 9, 2019 3:44 PM
I submitted all the necessary documents for my account review, but it still hasn't been approved. If more documents are needed, please let me know so I can provide them promptly. I want to assure you that I have not engaged in any inappropriate activities or shared any suggestive content on my account. Every time I attempt to log in, I receive a message thanking me for my patience. I understand the need for verification but it has been a considerable length of time. Since my account holds important contacts and friends, I kindly request for it to be reopened at your earliest convenience.
Reported by GetHuman-recca on Saturday, November 9, 2019 3:52 PM
I have been experiencing an issue where spam messages promoting casino offers are being shared in my groups using my name without my consent. Despite changing my password and logging out of all devices multiple times, the same post continues to reappear. Unfortunately, many groups have removed me, even though I am not responsible for these posts. The only group I remain in is my daughter's, which we are monitoring closely. I have attempted to report the issue, but since the posts are not on my page, I am unable to do so. I feel frustrated and unsure of what steps to take next.
Reported by GetHuman-janadams on Saturday, November 9, 2019 4:04 PM
I am having trouble accessing my Instagram account, @thatsritardando, due to suspicious activity. When I try to recover it using my phone number, it seems that another account may have the same number. Unfortunately, I don't recall which account that might be. I also can't remember the email associated with the Instagram account. Since I can't reach out to Instagram directly, I hope Facebook can assist me in resolving this issue. Your help in this matter would be greatly appreciated.
Reported by GetHuman-eglmc on Saturday, November 9, 2019 4:08 PM
I am currently locked out of my Instagram account. I have been trying to reset my password but the email I used for sign up is inactive. Despite requesting a six-digit code to be sent to my phone number, ([redacted])-[redacted], I never receive it. The account in question is @michaelcofficial2.0. I have been struggling to regain access for some time now. Can anyone offer assistance?
Reported by GetHuman-kidzbopl on Saturday, November 9, 2019 4:16 PM
I recently purchased a new phone, and I am having trouble logging into my Facebook account because the platform is sending the verification code to an old email address that has been deleted by the email provider. I am unable to access my account, even after attempting to verify my identity by submitting my ID due to glitches on the page. Can someone kindly provide me with the email address for Facebook customer service? I would like to email my ID to them to recover my account.
Reported by GetHuman-mamosduk on Saturday, November 9, 2019 4:20 PM
I am having difficulty logging into my Facebook account because I forgot my password. When I tried to reset it, I received an email with a code in French, which I don't understand. The code did not work, and I received an "Unknown Error" message. I attempted the process multiple times, but kept getting the same email in French with the same code that did not work. Now I am unable to receive more codes due to too many attempts. I just want to regain access to my account.
Reported by GetHuman-malmaag on Saturday, November 9, 2019 4:21 PM
Dear Sir, I believe my account is genuine, but I encountered an issue today. While navigating through some options, I clicked on a confirmation prompt followed by additional steps, including providing my Aadhar card number. After completing the confirmation, my account logged out automatically. Despite entering the correct password multiple times upon trying to log back in, the system kept indicating that my password was incorrect. I attempted to reset my password using my phone number and then my Facebook ID, but both attempts were unsuccessful, leading to my account being disabled. I am confused as to why this happened, as my account is legitimate. Please assist me in reactivating my account.
Reported by GetHuman3911061 on Saturday, November 9, 2019 4:37 PM
My ex-girlfriend is harassing me through identity theft. She's live streaming using my name without my consent. I've reported Christine Woodward to the Clayton County Sheriff for this unlawful behavior. I've also reached out to Facebook multiple times about this issue. Please prevent Christine Woodward from accessing my account or block me to stop her from posting. You can reach me at [redacted]. The supportive sheriff's office can be contacted at [redacted].
Reported by GetHuman3911133 on Saturday, November 9, 2019 4:50 PM
Yesterday, I encountered difficulties logging into various online accounts, including Facebook. It appears to be a security problem likely due to my VPN proxy displaying a location in Germany instead of the US. I have provided my photo ID with the first name being Chris but I'm known as Lissa. I kindly request permission to access and log in to my account as I miss interacting with my friends. Thank you for your understanding.
Reported by GetHuman-lissahum on Saturday, November 9, 2019 5:05 PM
A week ago, my Facebook account got disabled, which is causing login issues. The message says my account is disabled, and I'm unable to access my linked PUBG account. Consequently, I can't log in to my PUBG or Instagram either. This situation is distressing as it appears my PUBG account might have been hacked. I would appreciate it if the necessary actions could be taken promptly to address this. Kindly assist in restoring my account at the earliest. Thank you.
Reported by GetHuman-shebazk on Saturday, November 9, 2019 5:12 PM
My Facebook account got disabled, and I am unable to access my old Hotmail account linked to it. The review form mentions a response will be sent to my email, but I can't log in. Unfortunately, there is no space for additional information on the review form. I believe my account was mistakenly disabled, and it is crucial for managing our company's Facebook page and staying connected with international contacts. What should be my next course of action?
Reported by GetHuman-filipsu on Saturday, November 9, 2019 5:26 PM
Hello, I would like to request the merger of my business page which currently lacks an administrator with my existing business page. Despite still being active, I am unable to access it. As the rightful owner of the business and the trademark, I fulfill the necessary criteria for merging the pages: 1 - The Pages share similar names and represent the same entity. 2 - The Pages share the same address if they have physical locations. I kindly ask for assistance in addressing this matter as it is crucial for my business to be able to advertise and create promotions. The disabled page lacking an admin is @erikalandavissalon at www.facebook.com/[redacted][redacted]. My current active page is @erikalandavissalons with Page ID [redacted][redacted]. Thank you, John Carlino
Reported by GetHuman-jjcarlin on Saturday, November 9, 2019 5:34 PM
I am facing an issue with Facebook. My username is bjfio. Every time I try to resend a code to my account, it redirects to my other account under Ben jie. The problem seems to be because I shared the same email address. Unfortunately, I no longer have access to my phone numbers [redacted]7 and [redacted]4 in the "Prayb eyt" account due to losing my phone. I am hopeful that your team can assist me in recovering my account. Looking forward to hearing back from you soon.
Reported by GetHuman-bjfio on Saturday, November 9, 2019 5:43 PM

Help me with my Facebook issue

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