Yesterday morning, Nov *th, I got a warning from Avast Security that anyone could see m...

GetHuman3908672's customer service issue with Facebook from November 2019

Help with my Facebook issue
First: share to improve GetHuman3908672's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3908672 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3908672's own words
Yesterday morning, Nov *th, I got a warning from Avast Security that anyone could see my URL. I was on Facebook at the time. A few minutes later, I got a notice from FB that I couldn't continue using FB for security reasons. I was asked to follow their questions to prove who I was - first I had to prove I wasn't a robot* next I had to give a * digit code from both my email and cell phone. Then I had so send in a photo ID. They said they would email me. Well, today, Nov *th, when I tried to log into FB I got this in reply:*"Account Disabled*Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here."*First the reason I use the name Connie Fuller Wright on my Facebook account is because "Fuller" is my maiden name, and many of my friends on Facebook are school friends, and know me as Connie Fuller. Wright is my married name....So I went as Connie Fuller Wright on Facebook. Before, in the past Facebook has used my Driver's license, with my married name, Connie Wright, as proof of my identity.*Second. Yesterday I received a warning from Avast Internet Security that my URL address was visible to anyone and I needed to fix the problem.*This was shortly before I received the notice from Facebook that, for security reasons, I couldn't access my account until Facebook verified my identity.**I followed Facebooks instructions, sent in my Drivers License as ID, plus all other requirements.*Do you think Avast was sending me that warning because they detected something suspicious? I think someone may have hacked into my Facebook account plus my email?*I am a ** year old stroke-disabled woman and Facebook was my only social world. I didn't do anything wrong. *Please help me get my Facebook account back again. My Facebook account was under Connie Fuller Wright....using the email address below,**Thank you

GetHuman3908672 did not yet indicate what Facebook should do to make this right.

How GetHuman3908672 fixed the problem

We are waiting for GetHuman3908672 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman3908672
Nov 9th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 754732 others
0 customers following this

Timeline

GetHuman3908672 started working on this issue
Nov 9th, 2019 1:49am
GetHuman3908672 indicated the issue is not fixed yet.
Nov 9th, 2019 1:50pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers