Yesterday morning, Nov *th, I got a warning from Avast Security that anyone could see m...

GetHuman3908672's customer service issue with Facebook from November 2019

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The issue in GetHuman3908672's own words
Yesterday morning, Nov *th, I got a warning from Avast Security that anyone could see my URL. I was on Facebook at the time. A few minutes later, I got a notice from FB that I couldn't continue using FB for security reasons. I was asked to follow their questions to prove who I was - first I had to prove I wasn't a robot* next I had to give a * digit code from both my email and cell phone. Then I had so send in a photo ID. They said they would email me. Well, today, Nov *th, when I tried to log into FB I got this in reply:*"Account Disabled*Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here."*First the reason I use the name Connie Fuller Wright on my Facebook account is because "Fuller" is my maiden name, and many of my friends on Facebook are school friends, and know me as Connie Fuller. Wright is my married name....So I went as Connie Fuller Wright on Facebook. Before, in the past Facebook has used my Driver's license, with my married name, Connie Wright, as proof of my identity.*Second. Yesterday I received a warning from Avast Internet Security that my URL address was visible to anyone and I needed to fix the problem.*This was shortly before I received the notice from Facebook that, for security reasons, I couldn't access my account until Facebook verified my identity.**I followed Facebooks instructions, sent in my Drivers License as ID, plus all other requirements.*Do you think Avast was sending me that warning because they detected something suspicious? I think someone may have hacked into my Facebook account plus my email?*I am a ** year old stroke-disabled woman and Facebook was my only social world. I didn't do anything wrong. *Please help me get my Facebook account back again. My Facebook account was under Connie Fuller Wright....using the email address below,**Thank you

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Customer service issue
Reported by GetHuman3908672
Nov 9th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 754732 others
0 customers following this


GetHuman3908672 started working on this issue
Nov 9th, 2019 1:49am
GetHuman3908672 indicated the issue is not fixed yet.
Nov 9th, 2019 1:50pm

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