Facebook Customer Service Issues

My name is Michelle Crudup, residing in Morehead City. My Facebook page has been compromised recently, causing distress for the past four days. Someone accessed my account without authorization, sending messages to unknown individuals and viewing private photos. Additionally, my phone frequently shuts down, interfering with my activities and apps like the PCH app. Even my tablet has been reset entirely due to this breach. I attempted to reach out earlier but faced difficulties as the hackers covered my phone screen. Despite deleting my Facebook account, it seems to be reactivated frequently. My email accounts are also compromised, adding to the urgency of this situation. I urgently seek assistance to address these issues, as there is sensitive information at risk. Thank you for your prompt attention to this matter.

Hello Team, I am reaching out as my Facebook account, linked to [redacted], has been disabled permanently due to a violation of community standards and policies. Despite submitting my identity proof for account review, I continue to receive system-generated emails from Facebook stating that my account cannot be restored. I believe I fell victim to a phishing website. A link sent through a PUBG game chat by a friend led to the disabling of my account. I have been a Facebook user for a decade and have always adhered to the platform's policies. Prior to November 1st, [redacted], there was no objectionable content on my profile. Any inappropriate posts were made by the hacker who gained access post-November 1st. Doesn't permanently disabling accounts give hackers undue power? Once access is lost, they can exploit the linked apps for their gain. As I no longer have access to my account, the phishing link continues to be sent through my linked apps without my control. This issue has affected seven of my friends as well. I implore Facebook to review my case thoroughly and take appropriate action to restore my account. Eagerly awaiting a positive response, Satyajeet Rout

I am attempting to update the map for our restaurant on our Facebook page. However, the new map is still incorrect. Pappy’s Homestyle Cooking El Dorado Springs, MO [redacted] The street indicated on the map is actually our driveway located to the south of the building, not the north as shown on both maps. There is no street, just a large parking lot behind the restaurant to the east. For more details, the drive loops around the building and exits to the south, providing ample parking for buses, trucks, RVs, and trailers. We welcome customers with larger vehicles and want them to know there is easy navigation available. Thank you, Mary Beth Benton

Algerian citizens have been peacefully protesting for 10 months against a military junta aligned with major oil companies. Despite millions taking to the streets every Tuesday and Friday, international media remains silent. The concern now shifts to the dual nature of Facebook; while it connects us, it also threatens our privacy by profiting from our personal data and serving imperialistic agendas. Facebook’s ties to oppressive regimes like the Emirate and Saudi Arabia are evident, with activists facing censorship. As an American citizen, my right to free speech has been violated, being blocked until January 24 for criticizing the Algerian military junta. The upcoming presidential election is seen as an attempt to install a puppet leader. I urge global citizens who value equality and fundamental freedoms to stand with Algeria in their fight against colonialism and the misuse of platforms like Facebook. - C.H.

This situation is very concerning for me. My son, who is currently upset with me, has managed to hack my Facebook account and is posting things to tarnish my image. I have been attempting to rectify this with Facebook, but unfortunately, they do not provide an option to change where the verification code is sent. Since my son has his email listed on the account, any code sent would go to him, which is highly inappropriate. In situations like this, there should be a way to contact Facebook immediately to address the issue before further damage is done. I have already contacted the authorities, but their assistance is limited. I kindly request that someone from Facebook contact me directly to help me regain access to my account by sending the verification code to the correct email address. I believe at the very least, Facebook should disable the account until this matter is resolved. Thank you for your assistance in advance.

Hello, I am Allan James Brzowsky. Members of my Facebook group informed me that someone named ‘Alan James Brzowsky’ has cloned my account. Whenever I try to view his posts, the search engine redirects me back. This imposter has copied all my images and content, using my account to request money from my friends for dubious purposes. I've tried contacting Facebook without success. Christine Gardner, who claimed to be a Facebook admin, no longer responds to my messages. I also spoke with ‘Jim’ at [redacted], who wanted remote access to my computer, a major red flag. I am worried about using my account without risking my friends' security. Facebook, please assist me as online security is crucial. Thank you, Allan James Brzowsky.

Upon logging in, I was prompted to verify my identity through my phone number. Since I don't own a phone, this presented a challenge. I had to improvise to access the confirmation code on my computer. Additionally, the platform then required a photo of my face for account confirmation. Again, without a phone, I had to rely on a friend to help me with the photo. To ensure clarity, I included a sign in the picture. The account deactivation is concerning as it hinders my communication with loved ones and job search efforts. Being homeless and unemployed, I heavily rely on this platform for support. Reinstating my account would greatly assist me in securing employment. Your cooperation in resolving this issue promptly would be greatly appreciated. Thank you. - Cody G.

I need assistance with my deceased mother's Facebook account issue. Sheila Spooner passed away in September. Recently, we noticed unusual changes on her profile, suggesting it was hacked. The name was changed to Arabic, the profile picture was removed, and gender altered to male. I reached out to Facebook using the special request section of the memorialize form, but received no response. Now, the account has disappeared, causing distress to our family who wanted to memorialize it. Unfortunately, we can't contact Facebook the same way as her profile is gone, and I lack the URL but have the original email address used to create it. The loss of precious photos and memories is devastating. I seek help to understand what happened to her account.

I need assistance with my deceased mother's Facebook account. Sheila Spooner passed away in September. Recently, her profile was altered, and we suspect it was hacked. Her name was changed to Arabic, profile picture removed, and the gender altered to male. I reached out to Facebook through the special request section of the memorialization form, but received no response. Now, her account has disappeared entirely. We wanted to memorialize her account but now it's gone. I can't provide the account's URL as it's vanished. I have the email used to set up the account but don't have the password. This situation is distressing as there were many precious photos and memories. Where could her account have gone?

Last night, I was temporarily locked out of my main Facebook account without any apparent reason. The platform claimed it was due to phishing, which seemed odd as I was just adding people to a new group I had recently joined before being blocked. I attempted to verify my identity by selecting specific comments I had posted in the last few months, but Facebook rejected this method. Then, I was asked to identify pictures of my friends, but not all were familiar to me or had names I knew, making the process ineffective. The next step was to log in via an email account that I haven't accessed in eight years, and unfortunately, my school email from years back is no longer available since I am no longer a student. I am unsure how I can regain access to my Facebook account after encountering these issues.

When I woke up today and checked my Facebook, I was shocked to see a notification that my account had been hacked. Facebook informed me that someone had posted content against their rules. Concerned that my laptop might have spyware, I quickly changed my password and took it to a shop for spyware removal. I would appreciate help in lifting the ban on my account, which is restricting me from going live, something I do frequently. I'm sorry for the inconvenience caused by the hacking incident. It seems the hacker was posting videos in groups I'm part of, like watch parties, which I rarely do. Removing the ban would be greatly appreciated. Thank you.

Upon waking up and accessing my Facebook page, I discovered that it was hacked. Facebook alerted me about a post that violated their rules, indicating a potential compromise due to spyware on my laptop. I have changed my password and had my laptop checked at a repair shop to address any spyware. The ban on my account limits me, especially for going live frequently. I am sorry for the inconvenience caused by the unauthorized postings, as I noticed videos on groups that I did not initiate. I seek assistance in lifting the temporary ban on my account. Thank you for your attention to this matter.

After getting a new phone and selling the old one to my phone provider, I forgot to save my 2FV QR code. Unfortunately, I don't have any devices currently logged into my Facebook account to use as verification. I am locked out of both my user and business profiles and have tried various recovery methods, including contacting Facebook with no success. I urgently need access to my account without the 6 digit verification code. Your help in resolving this matter would be greatly appreciated.

Hello, I am seeking assistance with a Facebook account issue. I currently manage two accounts. The first one belongs to me, Graeme Jenkinson, with my email [redacted] The second account, 'Talking T Shirts,' was created by my Virtual Assistant (VA) for promotional purposes about three months ago. Initially, everything was going smoothly with the page gaining Likes and Followers, and my VA updating it with designs and links to Amazon and other POD sites. However, about ten days ago, I attempted to change the name of the 'Talking T Shirts' page to 'talking ts' and update the logos. I also added a friend, Rob Kiwi Martin, as an Admin. Since then, the 'talking ts' page got suspended without a clear reason, and my personal page was deleted for a violation without explanation. I have submitted my Passport ID to Facebook multiple times as requested, but have not received any response. As I tried to download my information from Facebook, I received a message that the file is being created, but after fourteen hours, I am still waiting to download it. I am concerned as many of my personal contacts and friends are only reachable through Messenger, which is also disabled. I appreciate any help or guidance you can provide. Thank you, Graeme.

Our travel company in Australia has maintained a Facebook page for a decade. Today, our page has been taken down without any clear explanation. We recently shared images depicting a traditional lifestyle of a tribe in Papua New Guinea, where females were topless but adorned traditionally with face paint. This cultural aspect is significant to the area where we have been organizing tours for over a decade, in collaboration with the PNG Tourism Promotion Authority. Our content has always been respectful and non-offensive. We urge Facebook to reinstate our page promptly as we believe we have not violated any community standards.

Hello, Yesterday evening, I received emails stating that a password change was requested for my account, but I did not initiate this change. Despite this, I proactively changed my password and activated two-step authentication by sending a code to my phone. However, when trying to log back into my account with the new password, I did not receive the authentication code on my phone as expected. I have been unable to access my account since then due to not receiving the necessary codes on my phone. Can someone assist me with this issue? Thank you.

I received an email on Tuesday, October 29th, informing me of a login attempt in London, but I reside in Liverpool and was there on that date. When I tried to secure my account, it got disabled. The hacker changed my profile picture to text in another language, which I suspect is hate speech. This could jeopardize my career as a trainee solicitor. I urgently need access to my account restored as I operate two businesses linked to it. The hack is costing me clients and money. The generic responses are not solving the issue, and I need someone to investigate and assist in recovering my account. Losing ten years' worth of memories and photos is distressing. Please consider examining the login records to verify it wasn't me and help resolve this situation promptly.

One of our page administrators was hacked on her Facebook account. The hacker changed our roles to analysts, posted inappropriate content, and caused the administrator's personal account to be permanently disabled. As a result, our business page is now inaccessible and hidden since the administrator who had full control is no longer active. We are struggling to regain control of the page, as Facebook only acknowledges the content violations instead of addressing the hacking incident. Any assistance on resolving this issue would be greatly appreciated. Thank you.

My account was compromised, and the email, password, and user name were changed without my permission. My name is J. Troyer, contact email: [redacted], phone number: [redacted]. I discovered the user name was altered to James Foltz and the contact email was switched to [/jonathan.troyer.96]. I wanted to secure my other linked accounts like Google, Amazon, eBay, and more before taking action to avoid alerting the hacker. Friends have already notified me of the issue. Now that I have secured my other accounts, I would like assistance in recovering my original account and updating the password. Thank you for your help.

My mother's, Y.W., account on Facebook got hacked and temporarily locked. Since she has Alzheimer's, I, her daughter, N.C., have been trying to recover it. I reached out to three of her five trusted contacts, R.E., D.M., and T.P.v.M., to get recovery codes. However, when I tried using the codes provided by them, Facebook stated they were invalid. I have noticed other users experiencing the same issue online. Unfortunately, my mother can't use her old email for recovery as it was also hacked. How can we regain access to her account? Her 90th birthday is approaching on December 2nd, and we need to get in touch with her friends to organize a celebration. Your prompt assistance is greatly appreciated.