Facebook Customer Service Issues

Subject: Issue with Listing on Facebook Marketplace To the concerned party, I encountered a problem with my listing on Facebook Marketplace. I posted a Louis Vuitton Neverfull GM tote bag for sale, which had been approved and renewed a couple of times without any issues. Today, when I tried to update the listing with more photos and a detailed description, it was removed for supposedly violating Facebook's policies. I created a new listing, but after editing the location to Columbus, OH, and sharing it on my personal Facebook page, it was removed again for policy violation. I am puzzled as my listing didn't breach any policies. I need to sell this authentic item quickly, and I believe Facebook Marketplace is the ideal platform. I hope this issue can be resolved promptly. You can contact me at [redacted] or [redacted]. Thank you, Ciara C.

I need help getting my Facebook account back. My name is Judith Ochunu. I was adding and chatting with new international friends when Facebook suddenly suspended my account for review. I've heard stories where accounts were not reinstated, and I'm worried about losing access to my account. It holds cherished memories of my friends, family, and deceased loved ones. I believe in fostering international relationships as encouraged by Facebook. I would be grateful for any assistance in resolving this matter.

I am seeking assistance to have a fake Facebook page removed. The person behind this false profile, using the name Maryanne Goldman, is posting explicit text messages from my husband, along with our home address. This individual, actually Katica Racanovic, has been harassing me and my family for over 3 years. She has even gone as far as making defamatory statements about us and our daughter. Despite having taken out an Apprehended Violence Order (AVO) against her, she continues this behavior. My concern has escalated as she has also shared this private information with my loved ones. It is clear that her intentions are malicious, and I fear for our safety. Kindly advise on what steps can be taken to address this distressing situation.

Hello, we are a church-based media team located in India. Our Facebook page link is provided for your reference [redacted]. Unfortunately, we have been restricted for the second time in a month, which has impacted our ability to share church-related news to our followers. We have not posted any harmful or unethical content that violates community standards. As a church media team, we aim to provide authentic updates and news to our audience promptly. We kindly request details of the violations that led to the restrictions, as we strive to abide by the policies. The current restrictions have hindered our operations and may affect the popularity of our page. Your prompt assistance in reviewing our posts and lifting the restrictions would be greatly appreciated. Thank you for your attention. Indian Orthodox Sabha Admin Panel

I am experiencing difficulty posting comments on the video section of Facebook and Facebook Lite. This issue was resolved earlier today but has resurfaced. I have reported this problem to the Facebook Help Center as it is happening frequently. I kindly request a prompt resolution to enable me to comment on videos on both Facebook and Facebook Lite. I have been using Facebook for over 5 years, appreciating its ability to allow people to share their views. Thank you for your assistance in addressing this matter promptly.

I received an email at 2 am instructing me to set a new password for my Facebook account, although I didn't request it. When I woke up, I noticed a new friend request from someone I don't know. After checking Messenger, I was logged out and lost access to my Facebook account. Facebook deleted my account citing a violation of community standards, although I believe it was due to someone hacking my account. I am struggling to reach Facebook support as I only receive automated responses. I had both a business and personal page deleted, and I am eager to recover them.

I recently bought a jacket advertised by North Face on Facebook for $[redacted]. After paying $[redacted], I never received the jacket or a refund. Despite filing a complaint with Facebook, no resolution was provided. This situation is unjust as I have been left without the product or my money. As winter approaches, I urgently need a jacket. I am a hardworking individual seeking a fair resolution. Many others have had similar experiences ordering through secure links on Facebook. I have even sought legal counsel. My attorney advised me to contact you to address this issue promptly. Please reach out within 48 hours to avoid legal action. My name is Antwon B. L., and you can contact me at [redacted]. Thank you.

1) I regularly encounter an "Expired" message when switching between apps on my phone and returning to the Facebook app. 2) My Marketplace account mistakenly displayed a rental listing in California associated with my name while I am located in Nanaimo, BC, Canada. Despite numerous attempts to correct my location, I was blocked from Marketplace. I submitted an appeal but continue to face login issues, identity verification, and password changes every 48 hours. I kindly request a prompt resolution to this matter as I rely on my Facebook account regularly and will have to deactivate it if the issue persists. Your assistance is appreciated. Thank you. Sincerely, LR

About a month ago, my boyfriend and I decided to take a break and temporarily removed each other from Facebook. After reconnecting, we faced a series of friend request complications leading to him not being able to see my recent posts while I could see his. Despite confirming that he had not blocked me, the issue persisted, where I could only view his posts up to October 6th although he posted daily. We spent time together over the weekend, and I tagged him in our activities, visible on my page and his, yet when I visit his profile, I am unable to see the tags or any posts past October 6th. We are puzzled and unsure how to resolve this discrepancy.

I am having trouble accessing my Facebook account that I have been using for the past 5 or 6 years, it contains important memories and contacts. I have been unable to log in since November 1st, [redacted], as it keeps showing an incorrect password. I believe my account may have been hacked. I had connected this account to a game called 3D Pool and my Instagram account (bonfraejoe_jr) which has pictures of me. I need help recovering this account, and I would like the password sent to my email for security. Please help me regain access so I can update my contact information and create a secure password. Facebook Account Details: Username: Fatoba Ayomide Paul Phone Number: [redacted]9 You can reach me at my new number ([redacted]2) if you need additional information regarding my account. I would greatly appreciate it if my Facebook account can be recovered from the hackers.

Dear Support Team, I am Károly Nemes, and I hold an Instagram account under the handle @wayan karlos, and my Facebook profile is @karlos_wayan, linked to this email address. Recently, I received concerning messages from a woman in Spain informing me that someone had impersonated me and engaged in online interactions with her and her friend. She shared various images, chats, an Instagram profile using my photos but with a different username, and a corresponding Facebook profile. I promptly sought assistance from friends to report the issue to Instagram. However, after the initial steps, there have been no updates. This morning at 10:00 CET, I was able to access my Instagram account without problems. An hour later, I was unexpectedly logged out and upon my attempt to log back in, I discovered that my account has been deleted. Even my previous comments are now inaccessible. I urgently seek your help in recovering my account. Kindly advise me on the necessary steps to regain access and restore my account. Thank you.

Hello, I am experiencing ongoing issues accessing my Facebook account as it was compromised. Despite exhausting online solutions and submitting my government ID, I remain locked out in a frustrating loop. Given that I conduct business through my Facebook account, I urgently seek assistance in rectifying this matter. The problem stems from being unable to login with my outdated Hotmail address, which was linked to the account. Although I have updated it to my current Gmail, I do not receive any communications from Facebook at the new address. Similarly, my associated phone number does not receive the necessary authentication codes, perpetuating the cycle. I have attached a screenshot displaying the encountered error for reference. Kindly advise on the most effective means of contact to address this issue promptly. Thank you for your attention to this matter. Account details: Name: Alysha Duh New Email: [redacted] Previous Email: [redacted] (inactive) Phone Number: [redacted]

Good afternoon, I'm facing an urgent issue within my group, Duke-Duchess (DND), that is affecting both existing and new members. Since last Thursday, there have been problems with members not receiving notifications of approved posts in the group on their own walls or timelines. This has led to a significant decrease in member participation and engagement with group posts and discussions. As a result, there has been a drastic drop in member engagements as they are no longer seeing notifications of the group's posts on their Facebook walls or timelines. I have attached the group's cover picture to help explain the situation, as there may be similar groups with similar names. I urgently need your assistance in identifying the root cause of this issue so we can address it promptly and prevent the group from declining and losing its members. Your prompt attention to this matter would be greatly appreciated. Thank you.

Hello, I am Sandy R., a long-time Facebook user of over a decade. Recently, my account was compromised and marked as an imposter, resulting in its disabling. I have followed the steps outlined on Facebook's page by submitting a copy of my driver's license to verify my identity. I am eager to regain access to my account to continue using the platform, especially for advertising purposes. Unfortunately, my contact information provided, including my phone number [redacted] and email address [redacted], are no longer accessible due to the account issue. I kindly request assistance in reinstating my personal profile under the name Sandy Rausch and the two associated private groups named Scentsational Living Tribe and YL Mastermind. Thank you for your prompt attention to this matter.

Good Afternoon, There is an urgent issue affecting my group, Duke-Duchess DND. For about a week now, members have not been receiving notifications of approved posts on their walls/timelines. This lack of notifications has resulted in a significant drop in member participation and engagement with group discussions. I have attached the group cover pic for reference. I kindly request immediate intervention to identify the root cause of this problem and prevent further decline in member engagement. Your assistance is greatly appreciated. Thank you.

Dear community members, Our non-profit organization faces a challenge with our previous advertising firm's account now that the committee member who managed it is no longer with us and uncooperative. We suspect they were instructed not to assist us. We appreciate any help you can provide. You can visit our Facebook page "HelpOurMarriage" for our contact information. I attempted to recover the account via email but encountered an error message. Sincerely, Gary F Moody System Admin HelpOurMarriage.org

I am having trouble accessing my Facebook account because it was hacked, and now it is requesting a code generator. I am 75 years old and do not own a smartphone, so I cannot receive the code through any other means than my email or landline phone. Despite sending six messages and even submitting a photo of my driver's license, I am still unable to log in. I have items on Marketplace that I need to manage. Please contact me via email at [redacted], on my landline, or through my daughter's phone, Rhonda Marsh. I have already changed my passwords on both Facebook and AOL as instructed. It is frustrating not having a customer service number for direct assistance from Facebook. Can you assist me by removing the code generator requirement? I appreciate your help and would like confirmation that my messages have been received. Thank you.

I am inquiring about the Facebook charges on my American Express statement that I did not authorize. For instance, there is a charge on October 17th labeled *Z7DL7PA5S2 FB.ME\ADS CA. Can you clarify what this charge is for? There are additional charges on my bill that were not approved, and some service fees do not align with the expected amounts. Kindly contact me at [redacted] to address this matter promptly. Thank you.

On November 2nd, all links between our website www.burda.hu and our Facebook page suddenly disappeared without any prior notice. We discovered that our posts were reported for offensive content, which is completely inaccurate. Burda Magazin focuses on DIY projects and does not engage in sensitive topics. This issue has greatly impacted us as we are currently running a fashion cartoon competition. Our intention has never been to offend anyone. Despite being a loyal advertiser on FB, our posts were removed. We kindly request the immediate restoration of all our posts. Additionally, we suspect that the FB profile of Natasa Bokjev may be fake and created to harm us. Our priority is to regain access to our full content. Thank you in advance for your assistance. Judit A., Admin.

My Facebook account was hacked, and despite removing the hacker's phone number from my account, I keep getting locked out because it asks for a login code sent to my phone. Despite changing my password multiple times, it still reverts to requesting the login code. The code they send to my email does not work. I need to reach out to Facebook's tech support for assistance but lack the phone number to call. Can you please help me with this issue? Thank you. - William I've resolved the problem now. Thank you for the assistance!