Hi there, **I am STILL unable to log in to my facebook account due to being hacked. I h...

GetHuman3856199's customer service issue with Facebook from November 2019

Help with my Facebook issue
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The issue in GetHuman3856199's own words
Hi there, **I am STILL unable to log in to my facebook account due to being hacked. I have tried everything online (submitted my govt ID) and the process keeps going in loops, not helping me resolve my issue at all.**I would REALLY appreciate if you can flag this or get someone to help me out as I manage businesses from my FB account. Attached screenshot of the problem I am encountering. ** A quick overview of the problem: * - Account was hacked**- Unable to log in due to my email address being associated with the account is old (Hotmail) and no longer functional. I updated my email to my current gmail but am not receiving any confirmation emails, authentication codes updates or customer support emails from facebook. Every time I try to re-login, it shows my hotmail account.**- My phone number associated with the account is not receiving new login reset authentication codes either and I keep going in circles.**Please let me know the best phone number or email to speak with someone on this issue as it is extremely urgent due to my business ties with facebook.**Thank you so much!**Account info:*Name on Facebook: Alysha Duh*New email: A*****@***.com*my old email: *****@***.com (no longer functioning)*Phone number: ********** --- is not receiving authentication texts

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Facebook

Customer service issue
Reported by GetHuman3856199
Nov 4th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 749389 others
0 customers following this

Timeline

GetHuman3856199 started working on this issue
Nov 4th, 2019 5:38pm

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