I had an email at **.** this morning to as a request to reset my password, this was not...

GetHuman-mtimmins's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman-mtimmins's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mtimmins may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-mtimmins's own words
I had an email at **.** this morning to as a request to reset my password, this was not me who asked for this. About **am my Facebook account was disabled. I have sent in ID and had an email to that my Facebook is permanently lost. This has all of my babies photos on them from when they were born, this is my backup. If I can't recover the account is there anyway for me to at least recover my photos.

GetHuman-mtimmins did not yet indicate what Facebook should do to make this right.

How GetHuman-mtimmins fixed the problem

We are waiting for GetHuman-mtimmins to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman-mtimmins
Oct 31st, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 744936 others
0 customers following this

Timeline

GetHuman-mtimmins started working on this issue
Oct 31st, 2019 6:58pm
GetHuman-mtimmins indicated the issue is not fixed yet.
Nov 1st, 2019 12:06am
GetHuman-mtimmins indicated the issue is not fixed yet.
Nov 1st, 2019 12:07am
GetHuman-mtimmins indicated the issue is not fixed yet.
Nov 1st, 2019 12:07am
GetHuman-mtimmins indicated the issue is not fixed yet.
Nov 1st, 2019 10:29am
GetHuman-mtimmins indicated the issue is not fixed yet.
Nov 2nd, 2019 10:28am