Facebook Customer Service Issues

My name is J.M. I am a practicing Muslim. I received an Islamophobic text message and posted a screenshot on Facebook to speak out against racism and bigotry. Facebook suspended me for 30 days for violating Community Standards and "hate speech". The message I received is hate speech, but I don't understand why I was punished when my intent was to condemn racism. Could someone advise me on what to do?

My friend's account in Nigeria was suddenly changed from Victoria Funke to Rebecca James, which is not her real name. She mentioned it was hacked and she cannot access it anymore. Can you please investigate the account history from 4 to 5 years ago when it was under the name Victoria Funke? The hacker changed the name around 8 hours ago.

I was simultaneously logged into Chrome and Firefox. I typically play Texas Holdem poker on Chrome since the app does not function on Firefox. When prompted to enter a verification code sent to my phone number, I encountered difficulties with both of my numbers. Despite clearing the cache and waiting for an extended period, I continue to receive a message urging me to slow down due to potential excessive activity.

I have been hacked and can no longer access my account. I am worried about the safety of my children's photos that were saved there. I have created a new account but am unable to delete the hacked one. The system is requesting trusted contacts I never set up and has a strange email for recovery. When I indicate that I don't have access to any recovery options, it insists on trusted contacts which I never established. I desperately need help to secure my account and protect my kids' pictures from any potential harm.

I am a concerned mother of a 13-year-old boy. Recently, when I was invited to join a Messenger Kids page by a friend, I discovered that my criminal sister-in-law had set up an account claiming to be the parent of my son. Due to her criminal background and drug use, she is not allowed unsupervised contact with my son. She denied any involvement when confronted, but the account mysteriously disappeared the next day. I believe I have the right to know when the account was created, if any conversations took place, the date it was deleted, and who deleted it. As the legal parent and owner of my son's messenger account, I am worried about potential fraudulent use or harm, especially if it involved a predator. Do I need to involve law enforcement to investigate this situation promptly?

Dear Facebook Team, I am writing from Iceland. My name is Hjördís Harpa Guðlaugsdóttir, born on the 6th of August [redacted]. I am very upset to discover that my Facebook account has been permanently closed. I suspect it has been hacked because this morning (Iceland time), I received unusual friend requests that were somehow accepted, and my profile picture was changed. Upon realizing this, I promptly reverted it back, reported the hack, and changed my password. Throughout the day, I have faced ongoing issues as if someone was trying to access my account. I kindly request your assistance in reviewing my account to confirm the hacking incident. I have lost all my family photos, pictures of my children, and the connection to my late father's memorial page. I sincerely hope for your help in this matter as this is a significant loss for me. Best regards, Hjördís Harpa Guðlaugsdóttir

About a month ago, I encountered an issue with the Messenger app that logged me out. I tried various ways to log back in using my password, phone number, and email without success. When attempting to find my account, I entered my full name and managed to locate it. However, I indicated that I couldn't access my previous email, so I provided a new one. It has been a week, and I am yet to receive any email from Facebook regarding this matter. I would appreciate any assistance with resolving this situation. Thank you.

Dear Facebook Team, I am reaching out to you from Iceland. My name is Hjördís Harpa Guðlaugsdóttir, born on August 6th, [redacted]. I was devastated to discover that my Facebook account has been permanently closed. I suspect my account was hacked because early this morning (Iceland time), I received a strange friend request that somehow got accepted, and my profile picture was changed. Upon realizing this, I promptly reverted the changes, reported the hack, and reset my password. Throughout the day, I have been experiencing ongoing issues as if someone was attempting to access my account. I kindly request your assistance in reviewing my account as I strongly believe it has been compromised. I have lost all my cherished family photos, pictures of my children, and the connection to my late father's memory page. Please help me regain access to my account as this loss is truly heartbreaking. Best regards, Hjördís Harpa Guðlaugsdóttir

Hello, my name is Charles A. B., and I am a Facebook user. I recently got blocked for posting a picture that had no offensive content. I believe the action was taken based on biased algorithms against conservatives. The post in question was harmless and did not violate any rules. I feel discriminated against and hope that the company upholds the principles of free speech that Americans are entitled to. I request to be reinstated and urge for a fair review of this incident. Thank you.

Hello, I purchased an iPhone 8 Plus from a person on Facebook with the ID "ch shani newaz" on October 15. I inquired several times if the phone was unlocked, and he assured me it was. I paid him $[redacted] in cash at the Santa Clara Caltrain Station. I sent the phone to my brother as a gift, but when he tried to use a new SIM card, it was locked. I reached out to the seller through Facebook Messenger, and despite keeping all our conversations as proof, he suggested I contact AT&T for unlocking the phone. However, he then left the conversation without further assistance. I have documentation of all our exchanges if needed. Please advise on the next steps. Thank you.

Our business has been utilizing a Facebook page for company promotions. To enhance our advertising efforts, we aim to utilize Facebook Ads by linking it to a Business Manager account. Once we created the Business Manager account, we attempted to connect our Facebook page to it. However, upon adding the page, we encountered a notification stating it is pending confirmation. We are unsure about the confirmation process, including who needs to provide confirmation and where the corresponding email will be sent. In what manner can we confirm the ownership of our page?

I am Miasha Wells, known as Esha White on Facebook. The profile picture shows me by a blue corvette. Unfortunately, someone accessed my account and changed my Yahoo email from [redacted] to an unknown one. I have cherished memories spanning 10 years stored on my account, and it is vital for me to regain access. Please, reach out to me at [redacted].

Hello, Dear Sir, I apologize for any inconvenience, but my Facebook account has been disabled. There are crucial messages and photos stored in my account, and I have been using this email address for a long time. I kindly request the reactivation of my account, and I assure you that I will comply with all rules and regulations. Previously, there were videos on my page. Three days ago, I removed all third-party videos, and the remaining videos belong to me. I am uncertain why my account has been disabled. Your assistance in enabling it again would be greatly appreciated. Thank you.

Tara McLellan's account has been hacked for 2 years. We cannot access it, and she has a new account under the name Tara Joy. Please contact her at [redacted] to delete the hacked account. I am Jay Larkin, her husband, trying to assist in this matter. Please leave a message or provide a secure method to delete the compromised account. Thank you, Jay.

I got locked out of my account due to an issue with two-step verification. Despite getting emails from Facebook encouraging login attempts, I couldn't access my account as I'm abroad and lost my phone. Even after changing my password, I still couldn't proceed without the verification code from my missing phone. Unfortunately, the option to send the code to my email is unavailable. What steps can I take to regain access to my account?

My mother, Alma O., is locked out of her account. I tried assisting her with the code she received on her phone, but I am unable to add trusted contacts for her when she gets locked out again. This is not a scam or hack; we are from the Philippines, and she is not very tech-savvy. My nephew initially created her account, but unfortunately, he cannot recall the password. We were in Pinetop, AZ over the weekend, and she accidentally input the password for our rented cabin in her Facebook account, mistaking it for the Wi-Fi password. Facebook is her only hobby here in the States. Thank you for your assistance. Sincerely, G. Pierce

Over the weekend, I encountered a potential virus on Facebook messenger. After changing my password and enabling 2 factor authentication, I experienced heightened anxiety about the virus. Subsequently, I reset my phone, unwittingly losing my authentication codes and becoming locked out of my Facebook account. Complicating matters, I've used a nickname on my account due to past trauma, which differs from my legal identification. Despite numerous messages and submitting my driver's license, Facebook is unresponsive. Frustrated and unsure, I am seeking guidance on permanently deleting my account since regaining access seems improbable.

I was logged out of Facebook and my password was changed automatically. When I tried to reset my password, it directed me to an email address that I can't remember the password for because I haven't used it since I first activated Facebook. Is there a way for me to retrieve or reset my password by using alternative emails? Thank you.

My username is Joèl Perez on my account. My original phone number was [redacted], however, I changed it. Unfortunately, after breaking my phone, I lost access to my account as I couldn't receive the reset code. My original email [redacted] is now [redacted] I'm eagerly waiting for this issue to be addressed as I use Facebook frequently and cannot log in. Despite being able to access my account on the old phone, I need it on my new one. I have photos, details about my friends, and my daughter's past posts to prove my identity. Please assist me in resolving this matter promptly.

For the past three days, I've been trying to use Facebook. In [redacted], I requested to have my account deleted as I needed to take care of my late father who passed away on January 29. Now, my friends and family are encouraging me to return to Facebook to keep in touch more regularly. However, I've been facing issues signing up again. I hope this is not a form of discrimination. I would appreciate any assistance in resolving this matter. Notification: Facebook Account Review We are currently reviewing your submission for account reactivation. The security of our community is important to us, which is why your account is under review at the moment, pending further information.