Facebook Customer Service Issues

On Monday morning, October 28, [redacted], I discovered I couldn't access my Facebook account. Upon attempting to reset my password, I noticed my email address had been altered and my phone number wasn't functioning. This issue stemmed from a call I received on Sunday, October 27, [redacted], at 5:28 pm from someone claiming to be part of a WhatsApp group I'm in. They mentioned an online meeting at 6 pm requiring a code. Despite my busy state, I shared my code without verifying. When they later asked for my WhatsApp verification code for a supposed meeting, I declined, realizing it was a scam. Unfortunately, I inadvertently gave them my Facebook password reset code and security code instead. Despite my efforts, I can't regain access as they've tampered with my email. Please help me with this urgent matter. My name on Facebook is Anietie Chris Ndiomu. The email previously linked to my account was also hijacked. I've learned from this incident but seek assistance promptly. Thank you.

Since October 19th, I have been attempting to regain access to my Facebook account. However, every time I try to log in, it tells me my password is incorrect, even though it's the same one I have always used. I followed the password recovery steps by requesting a code to my phone number, which I entered correctly, but then I was prompted to enter a new email address. After receiving a confirmation code in an email, I couldn't find where to input it. My concern is losing access to precious family photos and memories stored on my account. Despite the system indicating a password change, I assure you that I never altered it. I am desperate to regain entry to my account; the repeated temporary lockouts have been very frustrating.

My Facebook account, along with my Apple ID and password, has been compromised. I am locked out and cannot regain access despite multiple attempts to prove my identity to Facebook. I have noticed fake accounts with my information, pictures, and harassing content. This situation has caused me much distress, especially as I have lost important memories of loved ones in the process. The phone number associated with this issue is [redacted], and I have also been dealing with the ongoing harassment from two individuals, one of whom has a history of stalking and harassment. The lack of support from Facebook has left me feeling frustrated and helpless. I aim to hold those responsible for this behavior accountable and seek justice for the distress they have caused me. This has been an extensive ordeal, and I believe criminal charges should be pursued. I am considering contacting the Better Business Bureau and law enforcement for assistance.

If this matter is not resolved promptly, I will escalate it to a higher authority. The contact number provided by Facebook has been unhelpful, which is frustrating. It has been 40+ years since I left high school, and this ongoing issue is unnecessary and immature. The individuals responsible for this behavior must be held accountable. Impersonation is illegal, and the situation could lead to defamation claims. Please address this promptly. Contact Robbalee Stiles at [redacted]. I eagerly await a response within 24 hours. Failure to address this will result in legal action involving the authorities and the Better Business Bureau. Let's resolve this professionally to avoid negative publicity. Thank you, Robbalee Stiles, also known as Ruby Stiles.

I was contacted by a Facebook friend mentioning an opportunity to offer financial support to those in need. I reached out to a group called Amazon Investment as instructed. They requested my Facebook password to verify my identity by checking my recent posts. After providing this, I was approved for assistance but required to pay a $65 fee to proceed. Unfortunately, I did not send the money, and now I have been locked out of my account. It seems the investment group has hacked my Facebook. I urgently require assistance with this issue. Thank you.

My Facebook account was hacked two days ago. The hacker changed my email, deleted my phone number, and I'm unable to log in. I urgently need access to my account as I'm the only admin for my business page. I've tried contacting Facebook Help Centre, but no one has assisted me. I can't verify my identity because the hacker altered my information. Facebook recognizes my profile but states that the information has been changed. I believe the same hackers who targeted my friend also attacked my account. Please help me regain access as my business relies on it. If you require any additional details, please let me know. Thank you for your assistance. Best regards, K.K.

I was using my Facebook app when I received a notification about a login from an unfamiliar device. I reset my password but now it's asking for a code from a generator, which I can't access as I'm locked out of the app. It seems like my old number is linked for SMS but I can't receive it. I'm feeling confused and frustrated as I can't seem to break this loop. It's clear I'm trying to log in from my usual device. I attempted on my laptop with no luck. I'm anxious about losing access to my account and the photos of my child stored on it. I really need help with this issue. Thank you, Jody.

This morning, I received an email about a password change request at 3:02 am while I was asleep. I realized it wasn't me and found out my Facebook account was disabled. Despite reaching out to Facebook, they mentioned a permanent loss of my account for not following their terms. I explained the situation, emphasizing that my account was targeted by hackers. The lack of help from Facebook is frustrating as I have lost access to my business page, causing financial implications. Moreover, the loss of irreplaceable photos and messages, including those from my late Nan, adds to the distress. Despite my efforts to explain, Facebook insists on the permanent deactivation of my account without any resolve. Additionally, I noticed an unknown individual on my Messenger list, adding to the security concerns. The entire situation has left me feeling helpless and disappointed in Facebook's response.

For the past two months, my account is in a different language. I checked the settings, and the UK English setting is correct. I do not understand this language. Here is a message that keeps appearing: "Melanie Banton wrote: 'Katrina Lioness thank you gorgeous x'. Reply to this email to comment on this post." It seems to be related to Facebook notifications. Can someone assist me with this issue?

On October 6th, my account (N.C.) was hacked. Despite restoring my password, on October 8th, I received a notification that someone had changed my password and primary email. Attempts to secure my account failed due to a delay, losing access to it. There was a mention of a specific IP address trying to access my account. Creating a temporary account, I secured it, but later, when trying to sign out, I received an alert that someone tried to access it, mistakenly confirming it was me. Now, I cannot logout as the second account is compromised. My concern is as an admin of a 5-star hotel, the hacker could target my business page through my personal account. I’ve tried contacting Facebook without success after submitting my ID. I urgently need access to both accounts to secure them, especially with a pending campaign in November that requires retrieving information linked to a credit card. Appreciate any assistance.

My Facebook and Instagram accounts have been disabled. I recently noticed someone from a different country tried to access my Instagram account, which I reported. Later, I had a friend request accepted that I did not send, so I blocked it. When I tried to log back in that night, both accounts were disabled, citing a violation of terms resulting in permanent loss. I have valuable content on there that I don't have backed up elsewhere. I feel violated and frustrated because there's no one available to help me. I need my case to be reviewed by a human, not just by an automated system.

I recently noticed an unusual email listed under "other emails" from Facebook. It was a welcome email from Oct 29, but I couldn't find it in my inbox associated with my Facebook account. When I tried to locate it in settings, it had disappeared. I've been dealing with multiple stalkers and even found Phonespectre on my phone recently. Can you resend the welcome email to [redacted] and provide more information about why it was sent? If not, please advise me on who to contact for assistance. If that's not possible, could you provide me with the contact details for your legal department at Facebook HQ? Thank you for your help.

My name is Shawn L. Blumenfeld, and I have been banned for using the term "white trash" towards someone who scammed me out of $16,[redacted]. His name is Chris Hann, and he often solicits money through live videos. I have reported him to the police and district attorney. I tried to complain multiple times but this is the first time I feel heard. Facebook is crucial for me to connect with others. I assisted Chris Hann with good intentions, buying him a car thinking he would work, which he never did. After refusing him more money, he accused me of the ban-worthy insult. I plea for my ban to be lifted to raise awareness about his fraudulent activities. I regret being deceived and wish to prevent others from falling victim to Mr. Hann. Thank you, Shawn Louise Blumenfeld

My Facebook account has been compromised. There is a post made by someone else after gaining unauthorized access to my account. I have tried to secure it by setting up two-factor authentication. Unfortunately, I am locked out now and struggling to verify my identity. The options provided to confirm my identity are not working smoothly. It suggests verifying from a different computer, reaching out to Facebook friends for security codes, or identifying recent posts. I suspect the hacker may be manipulating the last option to prevent me from regaining access. I am eager to restore my account access, improve its security measures, and prevent any further unauthorized access in the future.

I am encountering difficulties logging into my Facebook account from a different device. The email and phone number linked to the account are no longer accessible to me, although I remember the password and email address associated. Despite being away for a year, someone has managed to access my account from their device. I possess all my personal information, including my state ID and social security card, and can provide any additional details required. I am seeking access to my account to update the email and phone number linked to it. While I can access my Messenger, I am unable to log into Facebook. Furthermore, the suggested friends to contact no longer use the account or are individuals I have lost touch with. The identifying friends feature was unsuccessful due to the numerous friends on my Facebook whom I do not personally know. Please assist me in resolving this matter.

My Instagram and Facebook accounts have been disabled due to a single post, in my opinion. I submitted it for review as an ad related to my music, a £30 ad for a 6-day period running for 2-6 hours. I find it unfair that my account was deactivated without explanation regarding my active promotion. They haven't removed or approved my promotion despite the situation. I greatly value my accounts for modeling and security work, as I need them for my career. I have been using Instagram for years without encountering this issue before. If certain content needs to be removed, I am willing to do so, but losing my accounts would lead to conflicts with my modeling agency and affect my work and photos. I urgently require a resolution and the reinstatement of my accounts. Thank you, Benjamin S.

My Facebook account has been blocked for 24 hours due to a post allegedly breaching Community Standards. I have reviewed the guidelines and do not believe my post contains any violations. When I requested clarification on the specific issue, I received a generic response. I kindly ask for a detailed explanation citing the exact wording from Community Standards to identify the offending content. This will help me avoid such problems in the future. Moreover, I request the incident be expunged from my record. Thank you for addressing this matter. Best regards, Gene S.

I have been using the Facebook Messenger app without a Facebook account. It was working perfectly until this morning when I got logged out. Upon trying to log back in, I received a message about restrictions on my account. I had another account associated with the same phone number but have now deleted it. Despite that, I am unable to log in and have received a message about abusive activity due to too many login attempts. I simply want to use my Messenger account without needing a full Facebook account. My name is Kaylia Garrett.

I recently encountered an issue with my Facebook account. Despite not posting anything inappropriate, my account got disabled. After investigating, I discovered that someone from Moscow, Russia accessed my Google account. I created new Facebook accounts but kept receiving a message saying I can't use Facebook as they review my submissions. Although I downloaded my information and recreated my account with a different photo and added new contacts, the issue persists. I even submitted my driver's license for verification but haven't received a response. This ordeal caused me to lose touch with friends and even led to misunderstandings about my identity. I seek assistance to resolve this situation as I value my connections on the platform.

I am having trouble accessing my Facebook account. I use the app on my phone and had set a four-digit passcode. However, when I tried entering the passcode recently, it was saying it's incorrect. I removed the passcode and tried to log in, but now it's asking for a password I changed 4 or 5 months ago when I got a new iPhone. I can't remember changing it. I'm not sure which email I used to sign up back in [redacted], and when I attempt to reset the password, it seems like it's sending information to an email I can't access. The account search by my mobile number is not working, possibly because my account is set to private. I have precious pictures of my daughter on this account and really need help. My name was listed as Rachel Frazier but changed it to Rachel Weldon with a profile picture of me and my daughter from August. My email still contains Frazier.