I have reached out numerous times at this point. My debit cards and facebook were hacke...

GetHuman-dersbro's customer service issue with Facebook from October 2019

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The issue in GetHuman-dersbro's own words
I have reached out numerous times at this point. My debit cards and facebook were hacked. Money was taken and now my entire account has been taken over, the email and password have been changed and they are now uploading pictures from my account when I was a minor. I can provide an ID, I can provide previous login locations, I can answer any questions to prove I am who I say I am, I can provide people's names from my friends list, places I worked, date of birth, etc. Any and everything that is needed to prove I am who I say I am. I just need my account back. My grandmother has been having really bad health problems and I cannot reach out to people about her other than on facebook. My email for the account was recently changed from *****@***.com to whatever it is now by the hacker. The original email on the account was *****@***.com, i believe. I just desperately need help getting my account back as I have had it for like a decade, maybe longer. Please contact me at *****@***.com if you can assist me. I am at a loss and I can't deal with losing anything else. Please.

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Facebook

Customer service issue
Reported by GetHuman-dersbro
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 742000 others
0 customers following this

Timeline

GetHuman-dersbro started working on this issue
Oct 29th, 2019 4:19pm
GetHuman-dersbro indicated the issue is not fixed yet.
Oct 29th, 2019 8:25pm

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