My mother in law has had a Facebook account for at least ** years. She has ** years wor...

GetHuman-lucysnel's Recover Disabled Account issue with Facebook from October 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-lucysnel's own words
My mother in law has had a Facebook account for at least ** years. She has ** years worth of picture on her account including pictures of her deceased mother who died a year ago from **th October. My mother in laws Facebook got taken off from you but did not have any idea why. We checked her emails and it had come about that you have said she had something on her Facebook that shouldn’t have been on there, when trying to find out what it is that should not be on there we can not access it so we are still none the wiser to why my mother in law has not got her Facebook, she made a new account with the same email address which then got taken off Facebook a week later and we are still in the same issue as we do not know why .. my sister in law then made my mother in law a new account with a new email and that has now * days later been blocked and not aloud on Facebook. This all started days before my mother in laws mother’s * year anniversary of her death which meant she could not access the pictures she had of her mother for rememberance and memories. This has caused distress and confusion and I would like to know why this is happening as to me it looks like she is being singled out. She isn’t a malicious nasty person and does not deserve this. I really would like this issue to be dealt with and possible some explanations as to why this is happening , she does not post anything that is wrong.

GetHuman-lucysnel did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-lucysnel
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 741671 others
0 customers following this

Timeline

GetHuman-lucysnel started working on this issue
Oct 29th, 2019 11:10am
GetHuman-lucysnel indicated the issue is not fixed yet.
Oct 29th, 2019 4:16pm
GetHuman-lucysnel indicated the issue is not fixed yet.
Oct 29th, 2019 6:19pm
GetHuman-lucysnel indicated the issue is not fixed yet.
Oct 29th, 2019 6:26pm
GetHuman-lucysnel indicated the issue is not fixed yet.
Oct 30th, 2019 4:08pm