hi, my name is Ephraim Klestzick, my name on facebook is Effie Klestzick. About two wee...

GetHuman3754135's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman3754135 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3754135's own words
hi, my name is Ephraim Klestzick, my name on facebook is Effie Klestzick. About two weeks ago my account was hacked by someone i thought was selling me a ticket to a music concert. I gave him my facebook password because i thought it was the only way to receive the ticket. he managed to changed the email of the account as well as the phone number connected to it. i sent multiple messages to facebook and haven't heard a response from them so i made a new account with the same name and started adding my old friends back. Now it looks like my new facebook account was disabled because things its a scam account or something of that nature. so as of now i cant access my old account or my new account. i would greatly appreciate help with this because nothing seems to be working for me. thank you

GetHuman3754135 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3754135
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 741383 others
0 customers following this

Timeline

GetHuman3754135 started working on this issue
Oct 29th, 2019 4:20am

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