I received a Messenger message from a contact a couple of weeks ago with a link to YouT...

GetHuman3845923's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3845923's own words
I received a Messenger message from a contact a couple of weeks ago with a link to YouTube, but was not able to open it and forgot about it. *Today, that same message went out unauthorised to my entire email contacts list. I have advised as many of my contacts as possible and changed my Facebook password. Now my FB page is locked, presumably by Facebook, but I want to be sure it's actually Facebook who has locked it. My username is Gemma Rerifar.

GetHuman3845923 did not yet indicate what Facebook should do to make this right.

How GetHuman3845923 fixed the problem

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Recover Hacked Account issue
Reported by GetHuman3845923
Oct 29th, 2019 - a year ago
Seen by 4 customers so far
Similar issue to 741314 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3845923 started working on this issue
Oct 29th, 2019 2:39am
GetHuman3845923 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 8:59am
GetHuman3845923 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 9:00am

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