Dear customer service team.**I need your help!**My facebook account was hacked on the...

GetHuman3844118's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3844118 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3844118's own words
Dear customer service team.**I need your help!**My facebook account was hacked on the ******** whilst I was asleep. A friend rang me and said that terrorist*hate speech like content was posted on my account and profile photo changed. Facebook consequently disabled my account and corresponding instagrams before I was even aware of what was happening. I am desperately trying to get it back but the email address linked to my account is inaccessible. There seems to be an error with my emails associated to my FB account as I can normally log in with my *****@***.com address. I have countless messages and photos which are irreplaceable. I have sent an appeal and have had no response to say anything is being assessed. I really need some customer support. I had nothing to do with the inappropriate content that was posted and anyone reviewing my account would see that. **I have had trouble in the past with my old email address (which is not accessible) still being linked to facebook rather than my current which is *****@***.com**I can provide evidence and ID. *I would appreciate any correspondance to this email address please. *Thanks, *Caitlin

GetHuman3844118 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3844118
Oct 28th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 740919 others
0 customers following this

Timeline

GetHuman3844118 started working on this issue
Oct 28th, 2019 8:06pm

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