I got a new phone I want to switch my Facebook account over to my new phone from my old...

GetHuman-dlcarter's customer service issue with Facebook from October 2019

Help with my Facebook issue
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The issue in GetHuman-dlcarter's own words
I got a new phone I want to switch my Facebook account over to my new phone from my old phone when I try to do this it won’t let me because when I got Facebook I had a Hotmail account I no longer use Hotmail I have a Gmail I do not remember the Hotmail account password so when I tried to Retrieve the Hotmail password it wants me to give them emails from Hotmail that I have sent previously And since I have not use that account in a long time I don’t know that information is there some other way I can transfer my Facebook account over to my new phone I do not want to get a new Facebook account because the Facebook I Have now has stuff on there of my mom and dad who are no longer with me and also has things of my family that I don’t have anywhere else can somebody please help me resolve this matter

GetHuman-dlcarter did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-dlcarter
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 740755 others
0 customers following this

Timeline

GetHuman-dlcarter started working on this issue
Oct 28th, 2019 5:46pm
GetHuman-dlcarter indicated the issue is not fixed yet.
Oct 29th, 2019 6:28pm