My account was disabled somehow. Some one was hack my account and send messages I didn...

GetHuman3841145's Recover Disabled Account issue with Facebook from October 2019

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Before contacting them, items GetHuman3841145 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3841145's own words
My account was disabled somehow. Some one was hack my account and send messages I didn't write. So u changed my password and the librarian told me to open a temp account just to try to access my permanent account and make sure it still there and not being hacked. I have no intention of keep the second account. It was merely instructions of the library while trying methods to recover my account and there is nothing in the *nd account it's just a blank page. I've had the account for ten years. I use it to keep in touch with my children my children father and family friend s outside city and state it's very important to me and if there is anything specific I am doing wrong I will be glad to correct it. My babies father also used my phone number for his account because he had to get the code immediately and we were at the library. Him and I have separate password email login. So it shouldn't be an issue. Please stop my account from being disabled. Stacy Curran *****@***.com

GetHuman3841145 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3841145
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 740374 others
0 customers following this

Timeline

GetHuman3841145 started working on this issue
Oct 28th, 2019 12:59pm

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