After a recent attempt to access my Facebook account I couldn't remember my password. W...

GetHuman3840987's Recover Disabled Account issue with Facebook from October 2019

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Before contacting them, items GetHuman3840987 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3840987's own words
After a recent attempt to access my Facebook account I couldn't remember my password. When I followed the forgot password link I subsequently realised that I did not have access to both the email and phone number linked to my account. I cannot remember the password to the email *****@***.com and numerous attempts to acces this account have been unsuccessful. The phone number that is linked to the account is an overseas number that I no longer have access to. I have also tried using * friends to validate my account, but after going through this process Facebook tells me that I have been successful and to follow the prompts in an email that has been sent. But I never got the email on both occasions I did this. *Are you able to assist in helping me reaccess my account. My user name is *****@***.com

GetHuman3840987 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman3840987
Oct 28th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 740345 others
0 customers following this


GetHuman3840987 started working on this issue
Oct 28th, 2019 12:23pm