After a recent attempt to access my Facebook account I couldn't remember my password. W...

GetHuman3840987's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman3840987's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3840987 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3840987's own words
After a recent attempt to access my Facebook account I couldn't remember my password. When I followed the forgot password link I subsequently realised that I did not have access to both the email and phone number linked to my account. I cannot remember the password to the email *****@***.com and numerous attempts to acces this account have been unsuccessful. The phone number that is linked to the account is an overseas number that I no longer have access to. I have also tried using * friends to validate my account, but after going through this process Facebook tells me that I have been successful and to follow the prompts in an email that has been sent. But I never got the email on both occasions I did this. *Are you able to assist in helping me reaccess my account. My user name is *****@***.com

GetHuman3840987 did not yet indicate what Facebook should do to make this right.

How GetHuman3840987 fixed the problem

We are waiting for GetHuman3840987 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Disabled Account issue
Reported by GetHuman3840987
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 740345 others
0 customers following this

Timeline

GetHuman3840987 started working on this issue
Oct 28th, 2019 12:23pm