Facebook has locked me out of my account after telling me it was doing a security check...

GetHuman3840784's Can't Receive Code to Reset issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman3840784's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3840784 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3840784's own words
Facebook has locked me out of my account after telling me it was doing a security check. It has sent a confirmation code to a very old phone number I know longer have access to. Since this has happened I have learnt that every one in a group I was in has had problems too. The group was called “** weeks to NMD baby!” We were all locked off Facebook and been let back on except me due to the phone number issue. *I have tried to fill in the form for disabled accounts too and tried to send a photo of my driving licence as ID but it just keeps saying “this email address does not belong to a disabled account” *What can I do??? I need access to my Facebook and I am getting no where. This is my account, I have all my documents ready to pass security and I need help as soon as possible. My new number is ***********. My Facebook name is Bambi Dee Andrews. It used be Jaynina Dee Andrews before I changed it roughly a year ago. Please remove the block from my account. Thankyou.

GetHuman3840784 did not yet indicate what Facebook should do to make this right.

How GetHuman3840784 fixed the problem

We are waiting for GetHuman3840784 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Can't Receive Code to Reset issue
Reported by GetHuman3840784
Oct 28th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 740291 others
0 customers following this


GetHuman3840784 started working on this issue
Oct 28th, 2019 11:23am
GetHuman3840784 indicated the issue is not fixed yet.
Oct 31st, 2019 12:06pm