Facebook has locked me out of my account after telling me it was doing a security check...

GetHuman3840784's Can't Receive Code to Reset issue with Facebook from October 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3840784's own words
Facebook has locked me out of my account after telling me it was doing a security check. It has sent a confirmation code to a very old phone number I know longer have access to. Since this has happened I have learnt that every one in a group I was in has had problems too. The group was called “** weeks to NMD baby!” We were all locked off Facebook and been let back on except me due to the phone number issue. *I have tried to fill in the form for disabled accounts too and tried to send a photo of my driving licence as ID but it just keeps saying “this email address does not belong to a disabled account” *What can I do??? I need access to my Facebook and I am getting no where. This is my account, I have all my documents ready to pass security and I need help as soon as possible. My new number is ***********. My Facebook name is Bambi Dee Andrews. It used be Jaynina Dee Andrews before I changed it roughly a year ago. Please remove the block from my account. Thankyou.

GetHuman3840784 did not yet indicate what Facebook should do to make this right.

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman3840784
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 740291 others
0 customers following this

Timeline

GetHuman3840784 started working on this issue
Oct 28th, 2019 11:23am
GetHuman3840784 indicated the issue is not fixed yet.
Oct 31st, 2019 12:06pm