I changed my phone service from Verizon to Sprint on Tuesday. I did not know I needed t...

GetHuman-kapaulet's Can't Receive Code to Reset issue with Facebook from October 2019

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The issue in GetHuman-kapaulet's own words
I changed my phone service from Verizon to Sprint on Tuesday. I did not know I needed to change that info in Facebook. My number didn’t change, just the carrier. Thursday was my last day at my job and I was changing someone else to be the admin of that business page. When I clicked to remove me as admin a window popped up and said based on my activity it wanted to verify it was really me. I answered all the questions and then it sent me a text with a verification code but I never got it. Now I am locked out of my account that I have had FOREVER! *I have gone through the trouble shooting but everything I try to do tries to send a text to my phone that I can’t receive. I don’t have any other devices that I am logged in on.*I have sent several messages to Facebook and haven’t heard back. I also did the options where I sent a picture of myself with a code and haven’t heard back yet. *Looking for any other help or a way to contact Facebook for help

GetHuman-kapaulet did not yet indicate what Facebook should do to make this right.

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman-kapaulet
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 739964 others
0 customers following this

Timeline

GetHuman-kapaulet started working on this issue
Oct 28th, 2019 2:56am
GetHuman-kapaulet indicated the issue is not fixed yet.
Oct 28th, 2019 4:55pm
GetHuman-kapaulet indicated the issue is not fixed yet.
Oct 29th, 2019 1:39pm

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