Somebody has completely taken over my account * hacked and * of my contacts to get a c...

GetHuman3839139's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3839139 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3839139's own words
Somebody has completely taken over my account * hacked and * of my contacts to get a code from are on the front lines in * different countries and cannot help me. They have changed my email address and password? My daughter Debra Gleason gave me her code of **** but my husband Terry Mclearen and son Steven Bradley can't. My name is Simone Bradley Mclearen an I've had an account with y'all fer years. Today is my birthday **-**-**. I've been getting birthday wishes all day. Do u need a picture of me, or my blood drawn picture of my identification card beside my face to prove who I am PLEASE HELP ME IVE BEEN TRYING TO FIX THIS FER HOURS NOW!!! I LIVE IN TEXAS NOT NIGERIA CHECK THAT'S WHERE THERE LOGGED IN FROM... My number is ************ email address : *****@***.com check ur dang records people..... impatiently waiting!!

GetHuman3839139 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3839139
Oct 27th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 739810 others
0 customers following this

Timeline

GetHuman3839139 started working on this issue
Oct 27th, 2019 11:05pm

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