Hello, my name is Ray Capps. My phone number is **********. Ray Capps was my first acco...

GetHuman3839062's Recover Disabled Account issue with Facebook from October 2019

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Before contacting them, items GetHuman3839062 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3839062's own words
Hello, my name is Ray Capps. My phone number is **********. Ray Capps was my first account that got hacked by a person named Charles Steve and my sister Tammy Miner reported it for me. I created a new FB account under the name of Anthony Capps and before my sister checked with me to see if it was truly my account she also reported that one as hacked when indeed it was me. Now you all have disabled that account also and I can't get a new one created I think because of my phone number. I would like to know how you can help me get back on as Anthony Capps or at least tell me how to create a new account using my phone number without it being disabled ? Please kindly respond to my email at :******@***.com *Or send an SMS message to : ***********. * Thank you so much,* Anthony Capps

GetHuman3839062 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3839062
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 739796 others
0 customers following this

Timeline

GetHuman3839062 started working on this issue
Oct 27th, 2019 10:37pm