On October **th @ *:**pm my facebook, messenger & other accounts were hacked. I am visu...

GetHuman-tthecane's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-tthecane may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-tthecane's own words
On October **th @ *:**pm my facebook, messenger & other accounts were hacked. I am visually impaired, which requires a live tech for guidance!!! I went to my phone carrier(AT&T), I've reported my hacked account & I also contacted level * tech support. I desperately NEED HELP to regain access to my hacked account. My identifying photo is there but the HACKER added his email to my account which I cannot access, as they send him passcodes instead of me!!! He has fraudulently taken over my identity & my family & friends are very worried about me. I need a way to delete his email from my account & the * people fb chose in my account are not personal friends I cannot call them for help! to verify it is me. I need to be able to choose selected friends that I personally know, ease HELP me . My cell phone * is *** ***-**** Sincerely, Shelly Prinzo & would appreciate some help as I am alone & in the dark.

GetHuman-tthecane did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-tthecane
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 739774 others
0 customers following this

Timeline

GetHuman-tthecane started working on this issue
Oct 27th, 2019 10:15pm