My facebook account got hacked so I tried all the methods on the Facebook help centre a...

GetHuman-jiayiwan's customer service issue with Facebook from October 2019

Help with my Facebook issue
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The issue in GetHuman-jiayiwan's own words
My facebook account got hacked so I tried all the methods on the Facebook help centre and it won't work. I tried getting password reset codes to my email but it said I have tried too many times and does not let me use it but in actual fact, the hacker has been constantly requesting new codes to extend the ** hours I have to wait out to get a code that works. He*she has been sending out spam messages in order to hack my friends from my account and I really want to get my account back. My account is https:**www.facebook.com*jy*******. I got hacked Friday night when the hacker pretending to be my friend asked me for a code. But it turns out that code was to reset my own facebook password. I have also tried using trusted friends accounts, it was successful in identifying me the first time and supposedly sent out an sms to another one of my numbers but I never received an sms and after that it stopped letting me do it because "I have tried too many times". Please help me recover my account or atleast deactivate it so my friends will not be scammed. **Thank you.

GetHuman-jiayiwan did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-jiayiwan
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 739317 others
0 customers following this

Timeline

GetHuman-jiayiwan started working on this issue
Oct 27th, 2019 2:06pm
GetHuman-jiayiwan indicated the issue is not fixed yet.
Oct 27th, 2019 11:57pm
GetHuman-jiayiwan indicated the issue is not fixed yet.
Oct 28th, 2019 3:54am
GetHuman-jiayiwan indicated the issue is not fixed yet.
Oct 28th, 2019 2:39pm

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