* days ago my friend's account had been hacked. The reason she was hacked was because t...

GetHuman-jancopo's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman-jancopo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jancopo may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jancopo's own words
* days ago my friend's account had been hacked. The reason she was hacked was because the "hacker" had hacked one of her friend's account and asked for my friend's number claiming that they had phone trouble and that she needed to use her number.**the next day my friend tries to recover the account but she realises that the "hacker" had been constantly requesting for codes to a point where facebook pops up with "you have been misusing this feature". Recently tonight, she got more emails of the "hacker" requesting codes and it has temporarily blocked her from using this access.**she has alerted most of her friends that her account has been hacked and let everyone know to report. but Facebook has not disabled the account like they should when an account has had multiple reports.**is there a way to fix this?

GetHuman-jancopo did not yet indicate what Facebook should do to make this right.

How GetHuman-jancopo fixed the problem

We are waiting for GetHuman-jancopo to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman-jancopo
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 739316 others
0 customers following this

Timeline

GetHuman-jancopo started working on this issue
Oct 27th, 2019 2:06pm
GetHuman-jancopo indicated the issue is not fixed yet.
Oct 28th, 2019 2:13pm