On ********** my Facebook account was hacked completely.**My log in is *****@***.com...

GetHuman3836942's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3836942 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3836942's own words
On ********** my Facebook account was hacked completely.**My log in is *****@***.com,,,,,,,,,,the password at the time am not sure of now.**But I want it to be $$jasonjanet**.**The hacker changed the password and the emails associate with my account, so now I can not access it at all.**And due to the hacker the account is now disable due to the hacker violating facebook rules.**My mobil number is a good one , though Facebook keeps saying it's invalid,,,,,,,,,,,,,,***-***-*****I've had that number for years and is still valid and in operation.**Can Facebook get to my original account,,correct the emails on it,,,,,,,,,to *****@***.com and *****@***.com.**And enable my Mobil number on it too.**I very much need my original account back,,,,I have lost all my memory picture posts to groups I belong too due be disabled.**And I have lost all contact to family and friends now.**Please someone check into this for me and email me back on this,,,,,,,,**I have tried to create a new account several times but it will not accept my personal information now.**I have send you a copy of my drivers license recently too...........**Please help me out.**Thanks.**Rick Crozier*Highland Indiana *****

GetHuman3836942 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3836942
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 739262 others
0 customers following this

Timeline

GetHuman3836942 started working on this issue
Oct 27th, 2019 12:59pm

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