On Wednesday October **, **** Sandra Arias Mendoza & her husband came to our home & pur...

GetHuman3836305's customer service issue with Facebook from October 2019

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The issue in GetHuman3836305's own words
On Wednesday October **, **** Sandra Arias Mendoza & her husband came to our home & purchased a Couch, a loveseat & two accent chairs.*While her husband was arranging everything in their van, I offered Sandra a large rug that I was going to put up for sale. It blended well with the couches.*I put the rug down on our patio for Sandra to at. It was explained by me that it had been outside, up off the ground (as she could see) for * week. Our landlord had just had new carpet put in our living room, the week before. *Also explained was that the rug was in very good condition but did need a cleaning. All of this was fine with Sandra.*We discussed the price, both decided on $**. Sandra did not have the money at that moment however she assured me that she would bring the money by the next morning. So since their van was already here I said she could take the rug, in good faith of Sandra's promise.*Thursday I held off doing my errands because Sandra said she would be here.*No Sandra. *At *:** pm I messaged Sandra and said that I could meet her somewhere, if it was easier for her.*You see Sandra does Home Care and is trying to get a furniture store opened in Welton. Sandra had already told me numerous times of what a very busy schedule she has, and that is the reason why she doesn't get back to people, hence the reason I offered to meet her somewhere if that helped in her terribly busy schedule.*Sandra responds: Oh sorry yes tomorrow morning will work Let me know time. *I respond *:**am, she wants **am. *In the spirit of things can go wrong, give benifit of the doubt, *I said: No problem, **:** is fine. Enjoy you evening & see ya tomorrow.**at evening I messaged her again, she said: *All have too go get off work I running late this mornin said "is *:** ok , to which she wanted **am. I said that fine & to have a good evening. *Now we are on Friday the **th. At *:**am ( we are now on at least promise **)* I messaged Sandra to let her know that my front door will be open (Security door closed) so to please not ring the doorbell as my disabled husband had just had oral surgery . He had been in pain all night and had just gotten to sleep.*No response, no Sandra again. *At **:**am I messaged again asking if I would be seeing her today. (Since this was now the second day she promised to be here and was not.)*Sandra did respond:*All have too go get off work I running late this morning.*My reply, in trying to be nice, was that I understood and I inquired what time she got off, she said *.*Since again I needed to get stuff done, about an hour later, **:**, I asked if she would be her shortly after *pm.*No response again.*At *:**, no Sandra again*Then my message was that I needed to be somewhere & needed to leave soon & when should I expect her.*No response again. *At *:** pm, I asked, will I be seeing you today?*No response, still no Sandra*Now it's Saturday October **th, still no Sandra.*At **:** this is what I messaged: *Sandra if I don't see you today, I will be forced to leave a negative review on Facebook. Everyone is very busy but we still have to follow through when we say we are going to do something. Its just good business & it's not as much the money its the principal of it.*Later Sandra responds: *"Am in phonixes I can’t come just really busy schedule sorry all bring the rug back too u on monday."*All this time Sandra has dictated everything, made numerous promises that were not kept, did not respond to inquiries. Now, again she tells me that wants to return the rug! She has had it for over * days now. I have no idea where its been kept & under what conditions. If she can bring the rug back she can finally fulfill her many promises & pay me.*All this time I'd been kind and understanding. When they were here for the purchase on Wednesday I helped them load, even though I myself am disabled as well, i gave them water. Was friendly.All things anyone should do. What she does with the furniture is their business but I noticed that they had time to repost the furniture the got from me. If they can do that, they can come pay me but some how can only get to things that matter to them.*My response is:*"As I JUST said, we All have very busy schedules. You've had the rug for several days, if it was the same day or the next morning maybe then I would take it back. At this point I want the $**. You Promised that you would bring, the next day!*Again, as I've just texted its the PRINCIPAL of it & how you are supposed to keep your word. Have someone here Today bring the money or I will contact Facebook! You've broken your word over & over. My time is just as important as yours. You Will contact me very soon today letting me know someone is coming with the money YOU PROMISED ME SEVERAL DAYS AGO!"*Sandra said: "All bring ur rug back*Monday all leave it at ur place."*Again she is not asking or wanting to discuss it, she had decided & all were supposed to follow thru to her wishes.*Then I said:*"NO! Read the last message! I'm very serious!"*To which Sandra retorted:*"Am bringing ur rug back that’s all I have too say"*And my response:*"I am contacting Facebook now"*And lastly Sandra said :*"Do what u want*Have a good day."**This afternoon I noticed Sandra's Facebook profile was not available but now it is.*Facebook is supposed to be based on trust & honesty. On good business practices & following through when you say you are going to do something. *This is not the only time this has happened with Sandra.*Again its not the money so much as the principal. I do not want the rug back, as there is no way of knowing what's happened to it.*Please adivise asap*Judy Jones

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Customer service issue
Reported by GetHuman3836305
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 739055 others
0 customers following this

Timeline

GetHuman3836305 started working on this issue
Oct 27th, 2019 7:08am
GetHuman3836305 indicated the issue is not fixed yet.
Oct 28th, 2019 2:58pm
GetHuman3836305 shared this issue with friends on Facebook
Oct 28th, 2019 2:59pm
GetHuman3836305 indicated the issue is not fixed yet.
Oct 28th, 2019 3:05pm
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Oct 28th, 2019 3:08pm
GetHuman3836305 indicated the issue is not fixed yet.
Oct 28th, 2019 3:11pm
GetHuman3836305 indicated the issue is not fixed yet.
Oct 28th, 2019 3:11pm
GetHuman3836305 shared this issue with friends on Facebook
Oct 28th, 2019 3:11pm
GetHuman3836305 indicated the issue is not fixed yet.
Oct 28th, 2019 6:28pm
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Oct 28th, 2019 9:18pm
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Oct 28th, 2019 9:18pm
GetHuman3836305 indicated the issue is not fixed yet.
Oct 31st, 2019 4:08am
GetHuman3836305 indicated the issue is not fixed yet.
Oct 31st, 2019 4:09am

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