I have a website which was recently flagged as "violating" Facebook's terms and service...
GetHuman-qudsiaz's customer service issue with Facebook from October 2019
Help with my Facebook issue
The issue in GetHuman-qudsiaz's own words
I have a website which was recently flagged as "violating" Facebook's terms and services, thus preventing anyone from sharing it's link and even going so far as to delete any post that contains a link to the website (even posts which are years old). *The website is completely safe and ad free, and the website had been running for more than * years without any problems.*It's hosted and optimized by big companies such as *&* and Cloudflare, and it is made by WordPress with extra protection from Norton security, and it has a strict full https support.*I can't think of any reason why a website like that would be banned, especially after * years of having its link shared without problems.**The website link is "https:**humsc.net"*And it is a website for medical students at the Hashemite University of Jordan to find lecture slides, notes and records to help them focus on their studies. The website was created by the University's student councel and is being supervised by the university it self and the Hashemite University Medical School Committee. **We've been mailing Facebook non stop for the past * weeks, but ni response. *Please help fix this problem.**Many thanks.
GetHuman-qudsiaz did not yet indicate what Facebook should do to make this right.
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How GetHuman-qudsiaz fixed the problem
Tried multiple websites that scan my website for spam and malwares. Many of which returned no issues. However, some returned minor issues.*Once I fixed these problems facebook has lifted the ban. Even though the issues where minor, apparently they were causing the problem.
Please help with my Facebook issue
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GetHuman-qudsiaz indicated the issue is not fixed yet.
Oct 27th, 2019 4:59pm
GetHuman-qudsiaz confirmed the issue is fixed. Hooray!
Oct 30th, 2019 12:55pm
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