Hi, I am having some trouble with a facebook business account.*When I signed up for the...

GetHuman3835618's customer service issue with Facebook from October 2019

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The issue in GetHuman3835618's own words
Hi, I am having some trouble with a facebook business account.*When I signed up for the business account it was added to my wife's personal account because she was signed in on our computer. This made her the admin as well as the business account owner. I tried to make myself the admin and remove her from the account which worked but it is still part of her account. She does not want it there.**Also when creating the pixel it didn't work the first time so I did it again. It worked the second time. When I tried to connect the pixel with the ad account I realized I had two pixels. The one that had finished setting up and tested (the second one). This is the one I want to use. For some reason I can't replace the fist pixel with the second one.** Also, I think there may be two business accounts. This may have happened when we tried to add me as the admin on the business account. There seems to be a different number after the name of the business. One in my account and a different one in my wife's account. ** My question is, would I be better to delete that business account and start again in my own personal facebook account this time? If I do delete it will I be able to restart the facebook business account using all the same email addresses and business name? **I have no real data to lose only the time I have put into it so far. I have been struggling with this problem for many hours just going in circles in the Facebook business manager with no real results. Thanks for any help or advice you can offer. **Thanks again, Ken

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Facebook

Customer service issue
Reported by GetHuman3835618
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 738865 others
0 customers following this

Timeline

GetHuman3835618 started working on this issue
Oct 27th, 2019 1:10am