RECEIVED fake Messenger texts from friends. One of them is aware he has been hacked

GetHuman3835600's customer service issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman3835600's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3835600 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3835600's own words
Review my incoming messages*texts ... My wife and I both received facebook Messenger texts with a link to a YouTube video and a message "IS THIS YOU ON THE VIDEO?" The messages came, allegedly, from our Friend Colleen Colpitts, but we are sure she did not send. We have not opened the YouTube link. How can we notify Colleen, and also delete the item from Messenger?
Alleged sender may not know abut these fake texts, and if they have been hacked
Having a live support person reachable by phone. I wish to delete the fake messages, and stop more happening. I would also like to tell the alleged senders, who are facebook friends, what I have received. Any text I send to them will go to the hacker..
Since facebook started decades ago
Followed all potentially relevant links
I have an issue with Facebook too
How GetHuman3835600 fixed the problem

We are waiting for GetHuman3835600 to fix the problem and share the solution with the rest of us customers.

Please help with my Facebook issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.
How Do I Remove Fake Reviews from My Facebook Business Page?How Do I Retrieve a Hidden or Deleted Facebook Post?How Do I Block Someone on Facebook?How Do I Delete a Facebook Account I Do Not Want?How Do I Merge Multiple Facebook Pages?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
I received a link from a friend on Messenger....Link was to YouTube video and it...Hacked through video that came through messenger. Facebook and Messenger are now...I opened a video link on messenger and it gave my messenger & Facebook a virus. M...Hacked account both Facebook and messengerIt appeared that a friend had sent me a link to a youtube video in messenger. It...my text messenger was hacked the send inappropriate video to text messenger friendReceived a link for YouTube on my Facebook messenger tried to open it now I canno...Stop texts from Facebook MessengerI received a video link threw Facebook messenger. When I clicked on it I said I h...I received a Facebook messenger message that was like a YouTube link. This looks...
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Messenger
Customer service issue
Reported by GetHuman3835600
Oct 27th, 2019 - 2 years ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 738861 others
0 customers following this

Timeline

GetHuman3835600 started working on this issue
Oct 27th, 2019 1:04am