RECEIVED fake Messenger texts from friends. One of them is aware he has been hacked

GetHuman3835600's customer service issue with Facebook from October 2019

Help with my Facebook issue
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The issue in GetHuman3835600's own words
Review my incoming messages*texts ... My wife and I both received facebook Messenger texts with a link to a YouTube video and a message "IS THIS YOU ON THE VIDEO?" The messages came, allegedly, from our Friend Colleen Colpitts, but we are sure she did not send. We have not opened the YouTube link. How can we notify Colleen, and also delete the item from Messenger?
Alleged sender may not know abut these fake texts, and if they have been hacked
Having a live support person reachable by phone. I wish to delete the fake messages, and stop more happening. I would also like to tell the alleged senders, who are facebook friends, what I have received. Any text I send to them will go to the hacker..
Since facebook started decades ago
Followed all potentially relevant links
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Facebook

Messenger
Customer service issue
Reported by GetHuman3835600
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 738861 others
0 customers following this

Timeline

GetHuman3835600 started working on this issue
Oct 27th, 2019 1:04am