I was hacked by someone acting like a leasing agent on a *br *bth house i seen on Marke...

GetHuman3835133's Recover Hacked Account issue with Facebook from October 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3835133's own words
I was hacked by someone acting like a leasing agent on a *br *bth house i seen on Market Place threw Facebook I gave him my email because he told me he was going to send me more info on the house. Any way he said he would send me a code In wich he did but it was a code that said my facebook password was changed.That didn't seem right, then he asked me for a pic id.I said no and then he sent me anther code number and that one was about my Facebook email has been changed.He changed my email then I went to the police station and told him we were there so he changed it back ,from the time we were at police station he changed it again back to mattD something and it's still at that.I need to get in there and get my pics and videos .He has all my pics and all my stuff on that facebook account of mine.It is just a pic of me with sparkles around the photo.I have tried everything to get back in and even has my fiance. If you can help me some how get in so I can recover my pics and videos and the close account for good i would appreciate it much.Ty

GetHuman3835133 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3835133
Oct 26th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 738755 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3835133 started working on this issue
Oct 26th, 2019 10:31pm
GetHuman3835133 indicated the issue is not fixed yet.
Oct 27th, 2019 5:10pm
GetHuman3835133 indicated the issue is not fixed yet.
Oct 27th, 2019 5:11pm
GetHuman3835133 indicated the issue is not fixed yet.
Oct 28th, 2019 1:18am
GetHuman3835133 indicated the issue is not fixed yet.
Oct 28th, 2019 2:11pm

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