I have a new computer - when I try to access FB, I get password acceptance & then becau...

GetHuman-sassypea's Can't Receive Code to Reset issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman-sassypea's own words
I have a new computer - when I try to access FB, I get password acceptance & then because of *-step identification, it says I will receive a code. ** I've tried MANY times & NO CODE ever arrives on my cell phone (***-***-****) or my email account (*****@***.com).

GetHuman-sassypea did not yet indicate what Facebook should do to make this right.

How GetHuman-sassypea fixed the problem
Plugged in my old computer - accessed FB there (which would not accept the new password I'd created from the new computer - so changed it on the old computer to match. Then turned OFF *-step authentication. I thought I'd made an error in putting in my cell * when I set it up - however, the number was CORRECT & it still would not give me notification, even on the old computer. So, I DO NOT TRUST *-step identification at all. Decided to access FB also from my cell phone, so there is a backup there for the future.
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Can't Receive Code to Reset issue
Reported by GetHuman-sassypea
Oct 26th, 2019 - a year ago
Fixed
GetHuman-sassypea shared how to fix
Seen by 10 customers so far
Similar issue to 738682 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-sassypea started working on this issue
Oct 26th, 2019 8:58pm
GetHuman-sassypea indicated the issue is not fixed yet.
Oct 27th, 2019 1:42am
GetHuman-sassypea indicated the issue is not fixed yet.
Oct 27th, 2019 1:49am
GetHuman-sassypea confirmed the issue is fixed. Hooray!
Oct 27th, 2019 9:49pm

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