My Facebook account was used to spend £*** on advertising that i did not authorise. Thi...

GetHuman3831757's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3831757 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3831757's own words
My Facebook account was used to spend £*** on advertising that i did not authorise. This fraud was conducted along with hacking my account in such a way that Facebook will not tell me who did it, what happened or why they have permanently deleted my Facebook and Instagram without notifying me once about a security breach. Sadly on top of this they were unhelpful and dismissive when i simply enquired about why i have been locked out and my accounts wiped without being told a single detail. Safe to say i have lost all faith in their company due to their lack of care regarding the fact that someone is making use of my identity and money. I hope you can understand why i am getting in touch. I would just like to be treated like a human being after all my time using their services.

GetHuman3831757 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3831757
Oct 26th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 737904 others
0 customers following this

Timeline

GetHuman3831757 started working on this issue
Oct 26th, 2019 6:45am
GetHuman3831757 indicated the issue is not fixed yet.
Oct 26th, 2019 12:27pm
GetHuman3831757 indicated the issue is not fixed yet.
Oct 27th, 2019 7:09am