My Instagram account was hacked at the end of August due to phishing. My account starte...

GetHuman-whmkelly's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-whmkelly may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-whmkelly's own words
My Instagram account was hacked at the end of August due to phishing. My account started sending spam messages to all of my followers and I could do nothing to stop it. About a week later my account was temporarily locked. There is to this day a message saying “ Over the next few steps we'll ask you to verify your identity to help secure your account, and let you log back in.” it then asks for a phone number that the account is registered under to send a * digit code to so the account may be unlocked. I’ve tried a countless amount of times to receive this sms message but I never receive anything. I’m using this website because Instagram doesn’t have a help page but is owned by Facebook. Please respond and I hope we can work out a way to unlock my account together.

GetHuman-whmkelly did not yet indicate what Facebook should do to make this right.

How GetHuman-whmkelly fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-whmkelly
Oct 22nd, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 732169 others
0 customers following this

Timeline

GetHuman-whmkelly started working on this issue
Oct 22nd, 2019 4:14am

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