I was sent a message via messenger of what appeared to be a video of me from a friend...

GetHuman-erniedru's Can't Receive Code to Reset issue with Facebook from October 2019

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The issue in GetHuman-erniedru's own words
I was sent a message via messenger of what appeared to be a video of me from a friend .I dont know what happened .it prompted me to change my password and now i cant log in.here is my ID for proof of ownership. My email address doesnt match for some reason or my phone number. ***-***-**** is no longer my phone number so I cant get the text. My new phone is ***-***-**** .my name is ernie Ruiz from pico rivera ca, job is : lake hamilton fire fighter hot springs Arkansas. My old passwords include: donaldernie**,erniedruiz,*******,Firefighter***.*My friends names(just a few)*Doug Davey*Donald Bergan*Kimberly Martinez*Melissa Passarelli *Natalie Cortright*James Lugo*Stefani Ruiz*Kieto William's*John Rhine*My pictures associated with my account include me firefighting,firetrucks etc*My link to my account :*https:**www.facebook.com*ernie.ruiz.****

GetHuman-erniedru did not yet indicate what Facebook should do to make this right.

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman-erniedru
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 731962 others
0 customers following this

Timeline

GetHuman-erniedru started working on this issue
Oct 21st, 2019 11:24pm
GetHuman-erniedru indicated the issue is not fixed yet.
Oct 22nd, 2019 1:36pm
GetHuman-erniedru indicated the issue is not fixed yet.
Oct 22nd, 2019 1:38pm
GetHuman-erniedru indicated the issue is not fixed yet.
Oct 23rd, 2019 2:48pm

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