I have been using my facebook account ( USER NAME: ***********, PASSWORD: OGONNA.)for...

GetHuman3805284's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3805284 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3805284's own words
I have been using my facebook account ( USER NAME: ***********, PASSWORD: OGONNA.)for the past ** years now and I use same account for my online business , but *days ago I find out that my account has been hacked and the hackers change the password and phone number immediately but them didn't change the username and them started posting strange things on my timeline asking my friends and online client to send money for an upcoming training, so my students where quick to recall that I had announced that my account was hacked and no one send money to them.**So after some days I opened a new Facebook account using same username but different password and phone number and them still hacked my account ,pls Sir*ma am very troubled since my * account had been hacked I don't know what to do or how to get it back because my Facebook account is where I does my business and makes my ends meet.**Pls do something about it as soon as possible, thanks for ur quick response I look forth to hear from you

GetHuman3805284 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3805284
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 731685 others
0 customers following this

Timeline

GetHuman3805284 started working on this issue
Oct 21st, 2019 7:33pm
GetHuman3805284 indicated the issue is not fixed yet.
Oct 23rd, 2019 8:06pm
GetHuman3805284 indicated the issue is not fixed yet.
Oct 23rd, 2019 8:07pm
GetHuman3805284 indicated the issue is not fixed yet.
Oct 23rd, 2019 8:24pm
GetHuman3805284 indicated the issue is not fixed yet.
Oct 24th, 2019 9:06pm