For the third time my Facebook account has been hacked. Last week we managed to straigh...

GetHuman3804270's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3804270 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3804270's own words
For the third time my Facebook account has been hacked. Last week we managed to straighten out the mess created by someone. Please not that every single time I pressed the button to seek help, I was advised that an email would be sent. However, no such email arrived. Sometimes your email went to junk mail. I'd retrieve it, get the code you sent, plug that in and it would not work. A message was sent that it was the wrong code. Now today, I am getting calls from friends all over the U.S. that they are receiving messages that I need immediate help and could they send an Amazon gift card to me ASAP. I am just about to file a complaint with the FCC in Washington. If this is not immediately fixed by you within the day, I'm initiating my detailed complaint and cancelling out my Facebook account. In addition, I am requesting a phone call from a specialist to assist me.... verbally by phone and NOT by computer. My phone number is as follows: ***-***-****.

GetHuman3804270 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3804270
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 731476 others
0 customers following this

Timeline

GetHuman3804270 started working on this issue
Oct 21st, 2019 5:13pm

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