Hi there,**This is regarding Account no. ***********We've had an ads account disabled...

GetHuman-amonagha's Recover Disabled Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-amonagha may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-amonagha's own words
Hi there,**This is regarding Account no. ***********We've had an ads account disabled. The automatic message states, "This ad can't run because it appears to be related to a credit, employment or housing opportunity."**I'm wondering if this was in error as the adverts are for Botox * anti-wrinkle injections.**Looking at our records, the issue arose on two rejected botox ads. The first time it was put through as Botox but then re-worded to "Injectables". **After doing research, I see that there may be an issue with advertising Botox on Facebook though I could find no mention of it specifically in your policies. We had Botox at the clinic in the past, but hadn't advertised it in over a new year so it's possible that policies have changed. A new doctor has recently joined our clinic which is why we tried to advertise it, but having had this issue I've done some investigation and see that there is a tightening on advertisements for Botox so this is perhaps the issue. **We absolutely did not want to advertise something if it is against Facebook policies, so if this was account deactivation not an error but was indeed an oversight on our part we apologise profusely. We'll happily do whatever it takes to rectify the issue and commit to get the account re-activated. **Thanks very much.

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Recover Disabled Account issue
Reported by GetHuman-amonagha
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 731437 others
0 customers following this


GetHuman-amonagha started working on this issue
Oct 21st, 2019 4:42pm
GetHuman-amonagha indicated the issue is not fixed yet.
Oct 22nd, 2019 4:57pm