We tried to upload a video to raise awareness about a hate crime. Facebook deemed that...

GetHuman3803263's customer service issue with Facebook from October 2019

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The issue in GetHuman3803263's own words
We tried to upload a video to raise awareness about a hate crime. Facebook deemed that video a breach of its rules, however, it did not tell us this, the video simply did not show up when we published it. Therefore, we tried two more times until we got a message from Facebook saying we had breached the rules and threatened to take down our page if we continued. We then stopped trying to upload the video and simply shared someone elses on Facebook that was similar. A few days later we find our blue tick had been disabled and had a notification saying it had been because we broke a rule on Facebook. We have no way to contact Facebook to clear up this problem. We believe that Facebook have wrongly punished us when we were trying to raise awareness of a hate crime and not spreading or supporting the racist message in the video.

GetHuman3803263 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman3803263
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 731270 others
0 customers following this


GetHuman3803263 started working on this issue
Oct 21st, 2019 3:05pm
GetHuman3803263 indicated the issue is not fixed yet.
Oct 22nd, 2019 9:15am
GetHuman3803263 indicated the issue is not fixed yet.
Oct 25th, 2019 9:57am

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