I have been helping some friends with two factor authentication set up.I have used two...

GetHuman3802076's customer service issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman3802076's own words
I have been helping some friends with two factor authentication set up.I have used two devices for * factor authentication. I meant to turn off two factor authentication earlier *and had wiped my device used of all Facebook codes. *The device used before this point used for authentication is no longer recognized by your system but I still have authentication codes stored for our account and Bristol Antifascists page. *Please could you reactive the first device or turn off two factor authentication to allow us to regain access. I will then happily set it up again. Or could you send an access code via SMS to the device I wiped * factor QR authentication information from? This is really important and I'd like to get it sorted out this morning. This was a genuine silly mistake and I hope you can help. I have no issue with using authentication but other people mod this page too. Again would really appreciate your help this morning. Please delete my ID within ** days. The best email to reach me on is *****@***.com *The account is *****@***.com but I unfortunately do not have that email password. *Again., shutting off two factor or sending me an SMS code to the device used last would be good. *I have that in front me and again still have QR access on my mobile phone but Facebook will not recognize that device.

GetHuman3802076 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3802076
Oct 21st, 2019 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 730985 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3802076 started working on this issue
Oct 21st, 2019 11:46am
GetHuman3802076 confirmed the issue is fixed. Hooray!
Oct 21st, 2019 11:47am

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