Hello. My name is Suzanne Bibbey. My Facebook username is Suzie MB. My Facebook email a...

GetHuman3802000's Recover Disabled Account issue with Facebook from October 2019

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Before contacting them, items GetHuman3802000 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3802000's own words
Hello. My name is Suzanne Bibbey. My Facebook username is Suzie MB. My Facebook email address is *****@***.com. Around * weeks ago, I was locked out of my personal account which I’ve had for over * years. I also have various music pages such as “the music of SuZannah Bee” for many years. I have no idea why I have been locked out. This has never happened before. Basically, my account got disabled and I was then asked to upload some form of ID to regain access to my account, so I uploaded my passport photo. Despite that, I still have a disabled account and have been waiting for weeks! There is no response from anyone. All there ever is is automated responses which do not pertain to this problem. As I’ve already said, I have NO idea why I’m locked out after all the years and this has caused me and still is causing me a great deal of distress.

GetHuman3802000 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman3802000
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 730954 others
0 customers following this


GetHuman3802000 started working on this issue
Oct 21st, 2019 11:21am

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